Learning Center Mekari
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Latest activity by Learning Center Mekari
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Learning Center Mekari created an article,
Overview of the Notification Center in Mekari Qontak
Mekari Qontak now provides a centralized notification feature that brings together all activities—from customer interactions across Omnichannel to business operations in CRM—into a single place. Th...
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Learning Center Mekari created an article,
Overview of Mobile Qontak Chat and CRM
Qontak provides two mobile applications to support your business operations: Qontak Chat and Qontak CRM. Both are designed to help teams work faster and more efficiently, with different functions t...
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Learning Center Mekari created an article,
How to Add Multiple Customers in the Customer Data Platform
In addition to adding customer data individually, you can also import large batches of customer data at once. This process can be done if you already have a list of customer data ready to be added....
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Learning Center Mekari created an article,
How to Add a Role to Access an Account on Qontak One
On Qontak One, you can easily view, create, edit, and delete roles, as well as manage the access for each role and configure default roles for new clients. Read the full explanation below.A. Overvi...
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Learning Center Mekari created an article,
How to Configure User Management on Qontak One
The User Management function on Qontak One allows you to add, modify, and delete existing users. Additionally, you can monitor the user quota. Please note that only the Admin role has access to thi...
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Learning Center Mekari created an article,
How to Manage Custom Properties – Customer Data Platform
To make it easier for you to configure fields when adding customer data on the Customers page, we provide Custom Properties that allow you to manage the customer data entry fields. For more details...
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Learning Center Mekari created an article,
Overview of Customer Data Platform
Mekari Qontak now introduces a new feature called Customer Data Platform, designed to help you manage all customer activities from Campaigns to Closing within a single integrated platform. This fea...
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Learning Center Mekari created an article,
Getting to Know the New Qontak One Interface
The new Qontak One interface provides a more organized navigation structure and visual consistency across all modules. These changes aim to improve access speed, ease of use, and operational accura...
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Learning Center Mekari created an article,
Overview of Qontak One
Qontak is designed to help you work more efficiently, faster, and more consistently every day. It’s not just a visual refresh, but also a smarter way to access various features and manage your work...
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Learning Center Mekari created an article,
How to Enable 2FA on Qontak Call Center
When the domain/organization Admin requires 2FA for users, they must go through the initial 2FA setup process during their next login.Two-Factor Authentication or 2FA provides an additional layer o...
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