Mekari Qontak now provides a centralized notification feature that brings together all activities—from customer interactions across Omnichannel to business operations in CRM—into a single place. This ensures you stay up to date with important activities that require immediate action, such as mentions on deals, conversation assignments, ticket assignments, expense approval requests, and more.
Existing Qontak users no longer need to switch menus to the CRM to view notifications related to business operations (companies, deals, tickets, tasks, approvals, automated actions), then return to the Omnichannel menu to check for incoming chat notifications.
A. Notification Availability
Qontak displays notification information through several channels, including:
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In-App Notification: Notifikasi yang tampil langsung di dalam interface aplikasi Qontak.
Notifications that appear directly within the Qontak application interface.
On Qontak Web, this menu is located in the top-right corner with a Bell icon and is available on all Qontak pages, except launchpad.qontak.com.- On Qontak Mobile, the notification list page is only available on Qontak CRM Mobile.
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Browser Notification: Instant notifications that appear as pop-ups in the browser.
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Mobile Push Notification: Notifications sent to the Qontak Chat Mobile and Qontak CRM Mobile applications, alongside other notifications on your mobile device.
Important
Notifications related to the Inbox on the bell icon are delivered in real time on all pages of chat.qontak.com, as long as browser notifications are enabled. If you find the notification sound disruptive, you can disable the sound under the Notifications option.
| Notification Channel | Omnichannel | CRM | ||
| Web | Mobile | Web | Mobile | |
| In-app Notification | ✅ | ❌ | ✅ | ✅ |
| Browser Notification | ✅ | - | ❌ | - |
| Mobile Push Notification | - | ✅ | - | ✅ |
B. Comparison of Notification Behavior with the Previous Version
| Feature | Before | Notification Center (New) | |
| Omnichannel | CRM | ||
| Notification Access | Displays only Inbox-related notifications. | Displays only CRM-related notifications. | Displays Omnichannel and CRM notifications in a single place. |
| Grouping | Inbox only. |
Two tabs: General & Approval (with specific filters in each tab). |
Three tabs: General, Inbox, and Approval (with specific filters in each tab). |
| Notification Retention Period | Not stored. | Stored for 90 days. | General & Approval are stored for 90 days, Inbox is stored for 7 days. |
| ‘Show unread notification’ | Not available. | Not available. |
Available on all tabs. This feature makes it easier for you to filter and view unread notifications. |
| ‘Mark as read’ | Not available. |
Available for all notification tabs. For “mark all as read”, the system will mark all notifications as read, regardless of the active tab and filter. |
Available for all notification tabs. For “mark all as read”, the system will mark all notifications as read according to the active tab and filter. |
| Clicking a Notification | Opens the related page (no change to read/unread status). | Opens the related page and marks the notification as read. | Opens the related page and marks the notification as read. |
| Language | English only. | English & Indonesian, but notification content is static and follows the language active when the notification is triggered. |
English & Indonesian, with notification content automatically adapting to the currently active language. The Indonesian language option in Qontak is not yet available at this time. |
In addition to the differences above, several adjustments have been made to ensure that the notifications delivered provide more relevant and actionable information.
| Notification | Use Case | Before | After |
| Assignment as Deal Owner | A user creates a Deal and assigns themselves as the Owner. | The Deal Owner receives a notification. | The system does not send a notification because the assignment is self-assigned. |
| Automatic deal creation from Inbox and Chatbot. | The system records the Qontak account owner as the person who assigns the Deal. | The system records the deal owner as being automatically assigned. | |
| Task Assignment | A user creates a Task and assigns themselves as the assignee. | The Task assignee receives a notification. | The system does not send a notification because the assignment is self-assigned. |
| Task Checklist Item Assignment | A user creates a checklist item in a Task and assigns themselves as the assignee. | The Task checklist assignee receives a notification. | The system does not send a notification because the assignment is self-assigned. |
| Mention in the Task “Detail/Plan” field | A user mentions themselves in the “Detail/Plan” field while creating a Task. | The system records the Task reporter as the person who made the mention. | The system records the actual posting user as the person who made the mention. |
| Incoming Messages | Incoming messages from WhatsApp, Instagram, Facebook, and other integrated channels. | Displayed in the in-app bell notification per message bubble and removed when the page is reloaded. |
Not displayed or stored in the in-app bell notification, but still available through browser notifications. Important: |
C. How to Access the Notification Menu
You can view the notification list on Qontak Web and Qontak CRM Mobile.
On Qontak Web, the Bell icon is available on every Qontak page. Click the Bell icon to view notifications that are relevant to your email access and role. Below is a detailed explanation.
| No | Feature Name | Explanation |
| 1 | General |
A notification tab that contains mentions, reminders, assignments (deals, tickets, tasks), ticket and task status changes, notifications for download and upload processes, as well as notifications triggered by the automated action feature. The data retention period for the General tab is 90 days. |
| 2 | Inbox |
A notification tab that contains conversation assignments (chat assignments), resolved conversations (resolved rooms), and contacts that are blocked or unblocked (block/unblock contacts). The data retention period for the Inbox tab is 7 days. |
| 3 | Approval |
A notification tab that contains notifications and approval requests for Deals and Expenses. The data retention period for the Approval tab is 90 days. |
| 4 | Show unread only | Enable this toggle to display only unread notifications. |
| 5 | Notification category filter | Use the predefined filters (system default filters) available in each tab to view specific notifications based on the categories you need. The available categories are as follows: |
| 6 | Mark all as read | You can click this option to mark all notifications in the currently active tab and filter as read. |
| 7 | Mark as read (ikon) |
Click this icon to mark a specific notification as read. Alternatively, you can click the notification text to open the related page and mark the notification as read. |
| 8 | Today | Displays a list of today’s notifications. |
| 9 | Older |
Displays a list of notifications from before today. The displayed time follows the time zone settings on your device. |
On Qontak CRM Mobile, you can access the notification menu from the Bell icon located at the bottom right.
Below is the detailed explanation.
| No | Feature Name | Explanation |
| 1 | Bell icon | Click this icon to display unread notifications. |
| 2 | Notification categories | Contains notifications based on the categories you need. In the General tab, the category options include: – Reminder – Mention – Assignment – Update – Download & upload In the Approval tab, the category options include: – Deals – Expenses |
| 3 | Check icon | Click this icon to mark all notifications in the currently active tab and filter as read. Notifications that are not included in the active tab and filter will not be affected. |
| 4 | Today | Displays a list of today’s notifications. |
| 5 | Older | Displays a list of notifications from before today. Note: The displayed time follows the time zone settings on your device. |
D. Push Notifications and Browser Notifications
In addition to notification data that you can view in the Web and Mobile applications for up to 90 days for CRM notifications and 7 days for Omnichannel notifications, you will also receive instant notifications in the following forms:
- Web: Browser notification.
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Qontak Mobile Chat and Mobile CRM: Push notifications.
Important
Incoming message notifications (or incoming chats) will only appear as Browser Notifications and Push Notifications. Incoming chat notifications will not be displayed or stored in the in-app bell notification on Qontak Web.
How it works:
If you use Qontak Chat Mobile, you will only receive push notifications related to chat activities (incoming messages, conversation assignments, conversation resolutions, and others).
If you use Qontak CRM Mobile, you will only receive push notifications related to CRM activities (mentions, reminders, updates, approvals).
To receive Push Notifications, make sure that notification settings for Qontak Chat and Qontak CRM are enabled on your mobile device.
For Browser Notifications, make sure you have enabled notification settings on your device for the browser you are using when logging in to Qontak.
- You must also enable Notifications in the active browser tab that is currently opening the Qontak application, as shown below.
E. How Browser and Push Notifications Work When Logged in on Multiple Devices
You can access Qontak using the same login email on up to three (3) devices: a web browser, Android mobile, and iOS mobile. Below is the notification delivery workflow for multi-device usage based on notification categories.
Notifications Related to the Inbox Tab
If the user is not opening or not active on any Qontak Chat Web tab or Qontak Chat Mobile, the user will receive notifications.
If the user is currently opening or active on any Qontak Chat Web tab or Qontak Chat Mobile, no notifications will be delivered.
If the user is active only on Qontak Chat Web, the user will receive mobile push notifications.
If the user is active only on Qontak Chat Mobile, the user will receive browser notifications.
“Not opening or not active” refers to the following conditions:
1. Mobile
- The user is on the Qontak Chat menu, but the device screen is locked.
- The user switches to another application, causing Qontak Chat to run in the background.
2. Browser
- The user opens the Qontak CRM page in another tab.
- The user is on a non-Qontak page within the same browser.
- The user is on the Qontak Chat Web page, but the device screen is locked.
- The browser is minimized.
Notifications related to the “General” and “Approval” tabs
Push notifications will always be sent, regardless of whether the user is active or inactive on the Qontak Web CRM and Qontak CRM Mobile pages.