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Overview of Mobile Qontak Chat and CRM

Article author
Learning Center Mekari
  • Updated

Qontak provides two mobile applications to support your business operations: Qontak Chat and Qontak CRM. Both are designed to help teams work faster and more efficiently, with different functions tailored to specific needs. By understanding the differences between each application, you can optimize the use of Qontak Chat and Qontak CRM in your team’s daily operational activities. In the following explanation, you will learn about the functions and features available on the Qontak Chat Mobile and Qontak CRM Mobile pages.

A. Overview of Mobile Qontak Chat



(Qontak Chat Logo) 

Download the app here:
IOS:  
https://apps.apple.com/id/app/qontak-chat/id6479391049
Android: 
https://play.google.com/store/apps/details?id=com.mekari.qontak.omnichannel 

Mobile Qontak Chat is an application specifically designed to help you manage customer communications from multiple channels on a single platform.

The main functions of Mobile Qontak Chat include:

  • Managing WhatsApp, Instagram, Facebook, Live Chat, and Commerce Channel conversations in one inbox.

  • Providing features to monitor message status, assign chats to teams, and deliver quick responses.

  • Supporting the mobility of Agents and sales teams to reply to messages anytime.

Below is an overview of the Qontak Chat interface.

In this case, you can use Qontak Chat when:

  • You work as a customer service Agent, Admin, or Sales who needs to respond to customer chats.

  • You want to view message queues, conversation history, or handle chats in real time.

  • You need quick mobile access for multi-channel communication.

B. Overview of Mobile Qontak CRM

 

(Qontak CRM Mobile Logo)

Download the app here:
IOS:  
https://apps.apple.com/id/app/qontak-crm/id6470172744
Android: 
https://play.google.com/store/apps/details?id=com.mekari.qontak.omnichannel 

Mobile Qontak CRM is an application focused on managing customer data, sales pipelines, team activities, and work progress.

The main functions of Mobile Qontak CRM include:

  • Viewing and managing deals, pipelines, and sales targets.

  • Managing customer (contact) and company data.

  • Creating and monitoring activities such as tasks and notifications.

  • Supporting field sales/support teams to input data on the go.

  • Updating travel location (live location) during on-site visits.

Below is an overview of the Qontak CRM Mobile interface.

In this case, you can use Mobile Qontak CRM when:

  • You need to update deal status or customer activities.

  • You act as a Sales, Supervisor, or Manager who monitors the sales pipeline.

  • You want to access and update CRM data through a mobile application.

By leveraging Qontak Chat Mobile to respond to and monitor customer conversations in real time, and Qontak CRM Mobile to manage customer data, pipelines, and sales activities, your team can work faster, more coordinated, and more productively wherever they are. This concludes the brief overview of Mobile Qontak Chat and CRM. 

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