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Overview of Qontak Omnichannel

Article author
Learning Center Mekari
  • Updated

Omnichannel Qontak is a communication application that can unify all messages from every popular communication channel in the world. This application is integrated with various communication channels such as WhatsApp, Facebook, Instagram, Line, Telegram, Email, Live Chat, and others. Various features can help you increase productivity, such as.


1. Inbox

In the Inbox feature, you can access every integrated incoming message from various channels of your choice. Messages that enter the Qontak Omnichannel can be assigned to agents automatically.

2. Broadcast

The broadcast feature can be used to send messages in bulk. You can customize the message you want to send and the list of the intended contact.

3. Finance

The Finance feature provides expense reports for your outbound messages displayed via a line graph view.

4. Reports

In the reports feature you can measure the productivity of each agent as well as business performance through a variety of Matrix which are presented on the dashboard in full.

5. Integration

This menu is useful for integrating with communication channels or other social media.

6. Settings

The Settings menu is useful for setting autoresponders, working hours, templates, and text on an Omnichannel account.

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