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Mekari Help Center

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Activity overview

Latest activity by Mekari Help Center

  • Mekari Help Center created an article,

    How to change Qontak CRM Personal Information 

    If you want to change personal information, such as your full name and telephone number, from your Qontak account, you can access it through User Settings. Follow these steps: Log into your CRM Qo...

    • Mekari Help Center
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  • Mekari Help Center created an article,

    How to Change Personal Information on Qontak Omnichannel

    If you want to change personal information, such as your full name and telephone number, from your Qontak account, you can access it through Account Settings. Follow these steps: Login to your Omn...

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  • Mekari Help Center created an article,

    How to Integrate the Comments Feature with an Instagram Account

    At Qontak, you can already integrate the comments on your Instagram posts with your Qontak Omnichannel. This feature is an add-on, so an additional fee is required to activate it. Contact our suppo...

    • Mekari Help Center
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  • Mekari Help Center created an article,

    How to Manage User Input and Bot Response on Chatbot

    If the Welcome Message has been created, the next step is to create a chatbot conversation flow with responses that you can design according to your needs presented in the form of a Tree Diagram. T...

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  • Mekari Help Center created an article,

    How to Make Additional Settings on the Response Bot

    In the response bot that you have created in the Qontak Chatbot, you can make additional settings, namely, Resolve conversations to finish conversations automatically and assign agents to certain c...

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  • Mekari Help Center created an article,

    How to Publish a Chatbot

    After creating a conversation flow, managing user input, setting a default fallback and additional settings on the Qontak Chatbot, you can publish the conversation flow that has been created. Here ...

    • Mekari Help Center
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  • Mekari Help Center created an article,

    How to Set Fallback Defaults on Qontak Chatbot

    The default Fallback can be used to trigger the system to respond if the chatbot does not recognize the User Input provided by the questioner. You can assign a conversation to a specific agent to h...

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  • Mekari Help Center created an article,

    How to Enabling WA Push Notifications in Qontak CRM

    In Qontak CRM, you can activate push notifications to get notifications on Whatsapp. In this feature, you can send automatic messages with triggers from CRM such as deal date, deal creation, deal m...

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  • Mekari Help Center created an article,

    Supervisor Access Overview

    In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions: Go to page https://chat.qontak.com/login. Then enter the Username and Pa...

    • Mekari Help Center
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  • Mekari Help Center created an article,

    How to Set Up 24 Hours HSM Template

    On the Qontak Omnichannel, there are a 24 Hours HSM Template feature located in the Broadcast menu section. This feature allows you to edit and create message reply templates that will be received ...

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