Learning Center Mekari
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Latest activity by Learning Center Mekari
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Learning Center Mekari created an article,
How to Handle WhatsApp Campaigns That Fail to Send
In Mekari Qontak, you can monitor the delivery status of campaigns for each recipient through the detail Campaign page in the Campaign Logs section.ImportantWhen planning the sending of a campaign,...
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Learning Center Mekari created an article,
Overview of Filters in the Tickets Menu of Mekari Qontak
Qontak provides various filter tabs that can be used to quickly group tickets based on certain categories. This feature helps you manage, monitor, and find tickets more easily according to their st...
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Learning Center Mekari created an article,
How to Set Up Permissions on Customer Data Platform
Field Masking on the Customer Data Platform page functions to obscure (mask) important information in columns (fields) so that it is not fully displayed to certain users. The masking settings can b...
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Learning Center Mekari created an article,
How to Assign Tickets to Teams in Mekari Qontak
The Tickets feature allows users to assign tickets not only to individuals (Agents) but also directly to teams. This way, workload distribution can be more balanced, making the ticket handling proc...
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Learning Center Mekari created an article,
How to Create, Configure, and Use AI Agent on Mekari Qontak
Qontak presents the AI Agent feature to help businesses run smarter and more efficient automation. This feature not only allows chatbots to answer customer questions but can also perform various bu...
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Learning Center Mekari created an article,
How WhatsApp Username and BSUID Are Implemented on Customer Identity in Qontak
Meta has introduced the WhatsApp Username feature that allows WhatsApp users to interact with businesses without displaying their phone numbers. With this change, phone numbers are no longer always...
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Learning Center Mekari created an article,
How to Confirm WhatsApp Template Category Changes from Utility to Marketing
Starting April 9, 2025, Meta automatically reclassifies WhatsApp template categories from Utility to Marketing if the template content contains promotional messages.If this reclassification occurs,...
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Learning Center Mekari created an article,
How to Create, Delete, and Duplicate Ticket Layouts in Mekari Qontak CRM
Configuring column layouts on the Ticket creation page plays an important role in helping teams work more efficiently and stay focused. Without proper configuration, agents may face many irrelevant...
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Learning Center Mekari created an article,
A Comprehensive Guide to Designing Effective Chatbot AI Prompts and Instructions
Chatbot AI performs more optimally when given clear and well-structured instructions. This guide explains how to design Chatbot AI prompts and instructions that align with operational needs, brand ...
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Learning Center Mekari created an article,
Effective Prompting for Chatbot AI: A Use Case–Based Guide
This document contains a curated collection of example prompts and templates specifically designed to help maximize the functionality and effectiveness of your Chatbot AI. The success of interactio...
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