Learning Center Mekari
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Latest activity by Learning Center Mekari
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Learning Center Mekari created an article,
Overview of the Customer Segmentation Feature in Customer Data Platform
Customer Segmentation is a feature in the Customer Data Platform (CDP) that allows users to automatically group customers based on specific criteria, such as customer properties (default & custom f...
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Learning Center Mekari created an article,
[NEW] How to Send WhatsApp Blast Messages
ImportantThe new WhatsApp campaign creation form interface will be gradually accessible starting September 10, 2026. After the new interface is available, you can still access the old campaign crea...
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Learning Center Mekari created an article,
How to Use the Voice of Customer Report
Voice of Customer helps you understand the topics most frequently discussed by customers in conversations, allowing you to see customer needs and issues more comprehensively.Through the Voice of Cu...
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Learning Center Mekari created an article,
How to Download Sales Invoice and Sales Order Documents for Self Top-Up (Jurnal Integration)
The Self Top-Up (Jurnal Integration) feature allows you to access billing documents independently without having to wait for the Finance team’s process. With this feature, obtaining billing documen...
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Learning Center Mekari created an article,
How to Export and Download Customer Data
The Export and Download Customer Data features allow you to export customer data from the Customers module based on a created layout. With this feature, you can specify the information to be includ...
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Learning Center Mekari created an article,
How to Apply Required Fields per Stage in Pipeline Tickets
The Required Fields per Stage feature allows you to specify columns (fields) that must be filled out at each stage (stage) in the ticket pipeline. This ensures that agents can only move tickets to ...
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Learning Center Mekari created an article,
How to Manage the Notes Feature on the Ticket Detail Page
The Notes feature on the Tickets page allows you to add, manage, and search notes related to the ticket handling process. With these notes, important information can be documented more structurally...
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Learning Center Mekari created an article,
How to Manage Your WhatsApp Business Profile
After your phone number has been successfully registered on the WhatsApp Business Platform, you can manage your business profile so customers can more easily recognize your business identity. This ...
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Learning Center Mekari created an article,
How to Send WhatsApp Template Carousel
In Mekari Qontak, you can send marketing messages with a Carousel through the Campaign > WhatsApp menu. Before sending a campaign, make sure you have done the following: Ensure your WhatsApp number...
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Learning Center Mekari created an article,
How to Start a Loyalty Program on Mekari Qontak
On Mekari Qontak, you can manage customer loyalty programs starting from membership tiers, managing point accumulation rules, to rewards/vouchers data through the Loyalty menu.ImportantThe Loyalty ...
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