Learning Center Mekari
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Latest activity by Learning Center Mekari
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Learning Center Mekari created an article,
How to Manage Custom Permissions in Inbox
The Custom Permission in Inbox feature allows companies to manage access rights for each role through the Users page. With this feature, you can determine the actions that can be performed and the ...
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Learning Center Mekari created an article,
How to Filter Customer Data in CRM Mobile
The All filters feature on the Customer page in the CRM Mobile app allows you to filter customer data based on the available criteria to find customers that meet your needs.In this guide, you will ...
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Learning Center Mekari created an article,
How to Manage Customer Data Filters on Qontak Web
The All filters feature on the Customer page allows you to filter customer data based on various available criteria to find customers according to your needs. Previously, customer data could only b...
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Learning Center Mekari created an article,
How to Download Ticket Data
In Qontak, you can download Ticket data. You can choose whether to download all Ticket data or only specific data through “Download by layout”. Here are the steps:A. How to Enable and Disable 'Down...
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Learning Center Mekari created an article,
How to Understand Customer Opt-In Status for WhatsApp Marketing Campaigns on the Customer Details Page
When communicating with customers, it is important to know whether customers have given their consent to receive marketing messages through WhatsApp. This consent is referred to as marketing opt-in...
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Learning Center Mekari created an article,
How Is Chat SLA Calculated?
SLA (Service Level Agreement) in Qontak is used to determine the time limit for an Agent to handle a chat according to the defined target. SLA calculation starts when the chat is assigned to the Ag...
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Learning Center Mekari created an article,
How to Verify That CAPI Events Were Successfully Sent
After configuring CAPI events and publishing the ad, make sure that the events sent from Mekari Qontak were successfully received by Meta. Verification is necessary to ensure that configurations su...
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Learning Center Mekari created an article,
How to Set Up Meta Ads to Connect with CAPI
After configuring the CAPI use case in Mekari Qontak, you need to set up ads in Meta Ads Manager so that the events sent can be used as conversion data. In this guide, you will learn the steps to s...
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Learning Center Mekari created an article,
How to Configure a Use Case to Send CAPI Events with Desty Commerce
Desty Commerce offers advantages over Room Tag-based triggers because events can be triggered automatically based on shopping activities that occur in the system. In addition, the transaction value...
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Learning Center Mekari created an article,
How to Send CAPI Events via Room Tag
Room Tag is a label that can be added to conversations in Mekari Qontak to indicate a specific condition or stage in the conversation. This label can be added manually by an agent, automatically th...
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