Qontak Omnichannel has a Reports menu that you can use to view reports from conversations that have been carried out. The following is a display and a brief explanation of the Reports menu on the Qontak Omnichannel.

Brief explanations of the feature:

• There are seven Report menus of different types: General, Agent Performance, Bot performance, Broadcast, Contacts, CSAT, CES, NPS, Call activity, and Export.
  
• Timezone Filter: To filter by a specific time.
  
• Channel Filter: To filter by channel.
  
• Date Filter: To filter by date.
  
• Division Filter: To filter by division.