Learning Center Mekari
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How to set up DNS Records
You can follow the procedure for applying for subdomain registration and creating a sender email below until the self-integration feature becomes available. Qontak will gradually release the self-i...
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How to View Service Quality Score Report
On Qontak, you can see SQS or Service Quality Score through the Report menu. This feature makes it easy for you to see the overall report of the Agent service quality assessment from a company on j...
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Customer Insights Overview
Currently, there is a feature called Customer Insight on Mekari Qontak CRM and Chat that will make it easier for you to obtain information related to Customers simultaneously because customer data ...
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Open API Endpoint Update on Mekari Qontak API before April 11, 2025
Warm greetings from Mekari Qontak,Thank you for choosing Mekari Qontak as your business partnerWe would like to inform you about an update to the Mekari Qontak API endpoint to obtain API token acce...
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How to Implement the Mekari Qontak Consultant Feature Flow
You can now automatically and safely request assistance from the Mekari Qontak support team. In this situation, our internal support team will assist you with onboarding, activation, and other trou...
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How to Upload Articles to Knowledge Base
Knowledge Base is a platform for creating, editing, and uploading articles on the dashboard. Articles that have been created can be grouped into categories, and tags can also be added to make it ea...
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How to Add Multiple Customers in the Customer Data Platform
In addition to adding customer data individually, you can also import large batches of customer data at once. This process can be done if you already have a list of customer data ready to be added....
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How to Add a Role to Access an Account on Qontak One
On Qontak One, you can easily view, create, edit, and delete roles, as well as manage the access for each role and configure default roles for new clients. Read the full explanation below.A. Overvi...
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Getting to Know the New Qontak One Interface
The new Qontak One interface provides a more organized navigation structure and visual consistency across all modules. These changes aim to improve access speed, ease of use, and operational accura...
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How to Self-Integrate Email Campaigns
Before using the Email Campaign feature, you need to integrate a subdomain and create an email sender through the Mekari Qontak Integrations page. Now, you can do this independently, without relyin...
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