Before using the Email Campaign feature, you need to integrate a subdomain and create an email sender through the Mekari Qontak Integrations page. Now, you can do this independently, without relying on the Qontak team to obtain DNS records, verify the subdomain, or create the sender email address.

Through the Integrations page, you can:

• Add the subdomain you want to use.

• Obtain the DNS record values required for configuration in your domain manager (external app).

• Verify the subdomain after the records have been configured in the domain manager.

• Independently create a sender email address once the subdomain has been successfully verified.

Important
1. You can only integrate one subdomain with one email sender in one Qontak account.
2. You are required to use an exclusive subdomain that is not used for other email services, as the DNS configuration for email campaigns requires an MX Record to ensure smooth email delivery and receipt. Learn more here.
3. Only users with the Admin role can configure the Email Campaign feature.

With self-integration, you can activate the feature anytime according to your needs.

In the explanation below, we’ll guide you through the process — from adding a subdomain to creating a new email sender.

A. How to Add and Verify a Subdomain

1. Log in to your Qontak Omnichannel account, then go to the “Integrations” menu.
2. Next, click the “Email” submenu, then select “Campaign”.
   

3. You’ll be directed to the Email Campaign Integration page. Click the “Subdomain” tab to continue.
   

   - If you are assigned the Admin role and have not yet integrated a subdomain and Email Sender with Qontak, you will see the following view on the Campaign > Email page.
   
   - Click “Connect subdomain” to be redirected to the Integrations page, where you can add a subdomain and create a new email sender.
   
   - If you are assigned as a Supervisor or Agent, you will see the following view and need to inform the Admin in your Qontak account to perform the Email Campaign integration.
   

4. Next, click “Add subdomain” to add the subdomain that will be used to send your Email Campaigns.
   

5. A pop-up window will appear. Enter the subdomain in the provided field, then click “Add”.
   

   Important
   Please use a dedicated subdomain specifically for sending campaigns via Qontak’s Email Campaign feature. Ensure the subdomain is not connected to any other email service such as Google, Outlook, or other mail services.

6. After the subdomain is successfully added, the system will automatically generate five (5) DNS Record values that you need to copy and configure in your Domain Manager application.
   

   Setting up these DNS Records is required to verify subdomain ownership, ensure secure email delivery, and prevent emails from being marked as spam. 

7. Next, open the website of your domain provider where your domain is registered, and paste the values copied from Qontak into the DNS settings. Learn more here about how to configure DNS Records in your Domain Manager.

   - Make sure all data is entered correctly on your Domain Manager page before returning to Qontak to verify the subdomain.
   - If you wish to verify later, click “Verify later” to return to the main Subdomain page.
   

8. Once the DNS records have been configured, click “Verify subdomain” to start the verification process.
   
   

   Important
   - If verification fails, click “Verify subdomain” again after 5 minutes to retry.
   - If only some of the values are verified, double-check that there are no typos or input errors in your Domain Manager.
   
   - If the DNS records are correctly configured but the verification still shows Unverified, please wait up to 2x24 hours before retrying. This may occur if the DNS record propagation process from your domain provider is still ongoing. 

9. Once all values are successfully verified, the subdomain status will change to Connected, and you can proceed to create a new Email Sender to send Email Campaigns via Qontak.
   

B. How to Cancel and Delete a Subdomain Integration 

You can access the subdomain details page to cancel an integration or delete a subdomain. This can be done if you want to replace it with a new subdomain or stop using the Email Campaign feature.

If you want to cancel a subdomain integration that has been added, you can use the Cancel Integration option. This option is available for subdomains with the Unverified status. Follow these steps:

1. Go to the Integrations menu, select the Email submenu, and click the “Campaign” tab.
   

2. Click the name of the subdomain you wish to cancel.
   

3. On the subdomain details page, click “Cancel integration”.
   

4. Then, click “Cancel integration” again to confirm.
   

5. Once confirmed, the system will cancel the integration and remove the subdomain and associated DNS records from your Qontak account.

However, if your subdomain status is Connected and it is not linked to any Email Sender, you can delete it by following these steps:

1. Go to the Integrations menu, select the Email submenu, and click the “Campaign” tab.
   

2. Click the subdomain you want to delete.
   

3. Click “Delete subdomain integration”.
   

4. Then, click “Delete” to confirm.
   

5. Once the deletion is complete, the system will remove the subdomain and its DNS records from your Qontak account.

Even after the subdomain has been deleted, you can still access your campaign delivery history under the Email Campaign menu.

C. How to Add a Sender Name and Email Sender

1. After the subdomain has been added and verified, the next step is to create a sender email address. To start, click the “Sender” tab on the Email Campaign Integration page.

2. Then, click “Add sender”.
   

   You can create a new email sender if your subdomain status is Connected. 

3. A pop-up form will appear. Fill in the fields for Sender name and Email sender, then click “Add”.
   

   - Sender name: Used as the name displayed as the email sender, with a maximum of 60 characters. The sender name will automatically appear in the “Sender name” field when creating a campaign, but you can modify it before sending.
   
   - Email sender: Enter the email address you want to use as the sender address. Note that recipients cannot reply directly to this address because it functions as a no-reply email. 

4. Once saved, your Sender has been successfully added.
   

D. How to Edit the Sender Name

You can edit the Sender name if you want to use a different display name for sending emails. Follow these steps:

1. Go to the Integrations menu, then select Email, and click the “Campaign” tab.
   

2. Click the “Sender” tab.
   

3. Click “Actions” and select “Edit”.
    

4. A pop-up will appear. Update the sender name as desired, then click “Save changes”.
   

5. The name change will apply only to future campaigns.

E. How to Delete an Email Sender

You can delete an Email Sender if you want to use a different email address as the sender or stop using the Email Campaign feature. Follow these steps:

1. Go to the Integrations menu, then select Email, and click the “Campaign” tab.
   

2. Click the “Sender” tab.
   

3. Click “Actions,” then select “Delete”.
    

4. A pop-up will appear. Click “Delete” to confirm.
   

   You cannot delete an email sender if a campaign is currently in progress.

5. After deletion, you can still access your campaign history under the Email Campaign menu.