In Mekari Qontak, you can manage campaign delivery to your target audience — from creating template designs, preparing the recipient list, to sending out the campaign.

Important
- The Email Campaign feature is only available to users subscribed to the latest Mekari Qontak plans — Broadcast, Service Suite, Sales Suite, or Qontak 360. View the details of these plans here.
- Make sure your daily and monthly Email Campaign quotas are sufficient before the scheduled campaign delivery. Learn more about Email Campaign quotas. 

Email delivery cost information
- Each email sent is charged at a rate of IDR 21 per email. The invoice will be issued at the beginning of the following month, between the 1st and 10th, based on the number of email quota used.
- If your invoice amount is below IDR 5,000, the charge will be combined with the billing for the next usage period.
- The billing email will be sent to the email address registered as the billing PIC, with the subject Sales Invoice #{Invoice Number} {Your Company Name}.

Before sending out a campaign, make sure you have done the following:

1. Register the subdomain and email address that will be used as the sender email. If you haven’t done so, please follow the guide on how to self-integrate Email Campaigns. 
2. Create the email content template you want to send. You can modify or create a new template during the campaign setup process.
3. Import your email campaign recipient list. Make sure you understand and include only valid email addresses in your recipient list.

If you have completed all the conditions above, follow these steps to create a campaign:

1. Log in to your Omnichannel account, then select the “Campaign” menu.
2. Click the “Email” tab.
   
3. Then click “Create campaign”. 
   

4. At the Campaign setup stage, fill in the Email subject, Sender name, and Recipient list. Then click “Continue”.
   

   Feature Name	Explanation
   Email subject	The title or subject of the email.
   Email sender	Automatically filled with the email address that has been integrated.  If the integrated email has been deleted, this field will be empty and you will not be able to proceed with the email delivery.
   Sender name	The name of the email sender. The sender name will be automatically filled based on what you registered on the Email Campaign Integration page.   You can modify the sender name as needed when sending the campaign
   Recipient list	Select the recipient list data you want to target for the campaign delivery. You cannot proceed to the next step if the number of recipients exceeds your remaining daily quota.  Learn more about daily and monthly Email Campaign quotas here.

5. Next, at the Template stage, select the template that you previously created in the Template menu, or you can click “Create new” to create a new template.
    
6. Click “Preview” to view the details of the template content.
   
7. The template preview will look like this. The image below shows a preview of the Desktop version of the template.
8. For the Mobile version, it will look like this.
9. Then click “Use template” to use the template.
   

10. Then you will be directed to the Content editing page. At this stage, you can re-edit the template components and styles. If the entire template has been edited, click “Next”.
    

    Any changes you make here will not affect the original template content..

11. Then you will be directed to the Additional setup stage. At this stage, you can click “Send test email” to simulate the email delivery before sending it to your clients. The test email will be automatically sent to your email address using the sender noreply@qontak.com. Sending a test email does not reduce your daily or monthly quota.
    
12. In addition, you can save the template that you have modified and/or created in the previous step by clicking “Save template.” Once the email is ready to be sent, click “Send campaign.”
    

    

13. Then the Email Campaign that has been created and is being sent will appear on the main Email page with the status 'Sending'.
    
14. To be able to see the details of the Email Campaign activity that has been sent, you can click "Actions", then select "View details".
    
15. On this page, you can monitor Campaign performance and Campaign logs. In the Campaign performance section, you can monitor the number of recipients, Delivery rate, Open rate, and Bounce rate. Then in the Campaign logs section, you can see the Email Campaign that has been sent to the related Recipient list.
    
16. You can also filter by status and then click “Export” to download the campaign log list in a .csv file format according to the filtered email delivery status.

You can also filter by status and then click “Export” to download the campaign log list in a .csv file format according to the filtered email delivery status.