Learning Center Mekari
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How to Enable 2FA on Qontak Call Center
When the domain/organization Admin requires 2FA for users, they must go through the initial 2FA setup process during their next login.Two-Factor Authentication or 2FA provides an additional layer o...
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Automatic Logout for Your Security (Qontak Web & Mobile)
To protect the security of your Mekari Qontak account, the system will automatically log you out after a certain period of inactivity. This feature is crucial to prevent unauthorized access, especi...
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How to Access Campaign History Feature on Omnichannel Inbox Menu
There is now a Campaign History feature in Inbox that makes it easy for you to see the latest campaign history from customers. Check out the explanation below. Go to the Inbox menu. Then select on...
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How to Create a Recipient List for an Email Campaign
To be able to create an Email campaign, you need to create a Recipient list or list of recipients of the Email Campaign that you will send. Learn the steps below.ImportantThe Recipient List for Ema...
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How to Manage Campaign Planner on Mekari Omnichannel
Currently, there is a new feature that allows you to create recurring and scheduled Campaign (Broadcast) messages at once. The goal is to increase the effectiveness of creating Broadcasts. In the f...
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How to Bulk Edit Contacts on Omnichannel
Currently, you can edit Contacts in large quantities at once on the Mekari Omnichannel Contact menu. This can be done if you already have a large number of Contact list data and want to upload it i...
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How to Set Address on Deals and Contact Properties
In Qontak CRM, you can now add address details such as province, city, sub-district and postal code. You can then enter the address when creating new Deals or new contacts. Here are the steps. A. D...
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Overview of the Notification Center in Mekari Qontak
Mekari Qontak now provides a centralized notification feature that brings together all activities—from customer interactions across Omnichannel to business operations in CRM—into a single place. Th...
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[NEW] How to Insert Tags and Notes on the Qontak Website Room
Inbox is a feature of Qontak's Omnichannel where customer service will serve all user complaints in the form of incoming messages. In this guide, we will describe how to insert tags and notes in ro...
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How to Set Freeze Task on the Mekari Qontak CRM Task Menu
The Task menu now includes a Freeze Task function, which allows you to create workflow rules by freezing previously defined Tasks. This seeks to help the team comply with appropriate workflows and ...
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