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How to Enable 2FA on Qontak Call Center

Article author
Learning Center Mekari
  • Updated

When the domain/organization Admin requires 2FA for users, they must go through the initial 2FA setup process during their next login.

Two-Factor Authentication or 2FA provides an additional layer of security for your account. Once this feature is enabled, we will send a verification code to your email each time you log in.

Make sure your email has been verified before enabling this feature.

In the following explanation, you will learn how to manually enable 2FA, apply the Recovery Key, and activate 2FA using an Authenticator application.

A. How to Enable 2FA 

To enable 2FA on your account, follow the steps below:

  1. Log in to your Call Center account.
  2. Click the profile icon, then select “Manage Account”.
  3. Then click the “Security and Credentials” tab.
     
  4. Next, click “Enable Two-Factor Authentication”.

  5. Click “Send verification code”, and the system will send a verification code to your email. Check your email, then enter the Verification Code. After that, click “Continue”.

  6. A pop-up message will appear. Click “Download” to download your Recovery Key.

     

    The Recovery Key can be used to access your account if you lose access to your email and cannot receive the Two-Factor Authentication code. Below are important notes regarding the Recovery Key:
    - Treat the Recovery Key with the same level of care as your password.
    - Store the Recovery Key in a secure place to prevent the risk of being locked out of your account.

  7. After you enable 2FA, during your next login to the portal, you will be required to enter the 2FA code sent to your email address, or use the Recovery Key to log in.


     

B. How to Enable 2FA with an Authenticator App

The Authenticator App is used for two-factor authentication (2FA) because it provides an additional layer of security beyond just using a username and password.

The Authenticator App offers a secure, convenient, and cost-effective method for applying two-factor authentication, providing strong protection against unauthorized access.

To enable 2FA authentication, follow the steps below:

  1. Log in to your Qontak Call Center account.
  2. Click the profile icon, then select “Manage Account”.
  3. Then click the “Security and Credentials” tab.
     

  4. Scroll down to the Two-Factor Authentication section. Make sure you have downloaded the Authenticator app from the App Store beforehand. Then click “Set Up”.

  5. A QR Code will appear on the screen.

  6. Open the Authenticator app on your mobile device and scan the QR Code.

  7. A 6-digit code will appear in the application. Enter this code into the system then click “Verify”.

  8. A pop-up message will then appear stating that the Authenticator app has been successfully set up to access your account.

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