Learning Center Mekari
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Recent activity by Learning Center Mekari
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How to Upload Articles to Knowledge Base
Knowledge Base is a platform for creating, editing, and uploading articles on the dashboard. Articles that have been created can be grouped into categories, and tags can also be added to make it ea...
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How to Add Multiple Customers in the Customer Data Platform
In addition to adding customer data individually, you can also import large batches of customer data at once. This process can be done if you already have a list of customer data ready to be added....
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How to Add a Role to Access an Account on Qontak One
On Qontak One, you can easily view, create, edit, and delete roles, as well as manage the access for each role and configure default roles for new clients. Read the full explanation below.A. Overvi...
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Getting to Know the New Qontak One Interface
The new Qontak One interface provides a more organized navigation structure and visual consistency across all modules. These changes aim to improve access speed, ease of use, and operational accura...
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How to Self-Integrate Email Campaigns
Before using the Email Campaign feature, you need to integrate a subdomain and create an email sender through the Mekari Qontak Integrations page. Now, you can do this independently, without relyin...
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[NEW] Overview of Inbox Menu Display on Admin, Supervisor, and Agent Accounts
The new look changes to the Inbox menu also impact the display of the Admin, Supervisor, and Agent roles, including the sidebar, filters, and bulk actions that the Admin and Supervisor role can exe...
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Price Simulation for Using WhatsApp Calls
Mekari Qontak now uses per-minute billing, so if the call duration exceeds the first minute, the bill will be rounded up to the second minute. Below, we present a price simulation table for using W...
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How to Manage Campaign Planner on Mekari Omnichannel
Currently, there is a new feature that allows you to create recurring and scheduled Campaign (Broadcast) messages at once. The goal is to increase the effectiveness of creating Broadcasts. In the f...
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How to Create a New Deal Pipeline on Qontak CRM
Creating a new pipeline aims to make it easier for you to categorize the list of Deals that must be completed. Here are the steps. Log in to your CRM account, then select the Properties menu. Then...
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How to Implement Ask Airene on Mekari Qontak Omnichannel
ImportantThis feature is still in BETA stage and is only enabled for certain Organizations or CIDs. Now Mekari Qontak Omnichannel presents a feature called Ask Airene which will help you as an Agen...
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