Qontak Omnichannel has a Reports menu that you can use to view reports from conversations that have been carried out. The following is a display and a brief explanation of the Reports menu on the Qontak Omnichannel.
Brief explanations of the feature:
- Date Filter: To filter by date.
- There are six Report menus of different types.
- Channel Filter: To filter by channel.
- Timezone Filter: To filter by a specific time.