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Inquiry Assignment, Escalation, & Agent Management
- Incoming Message Sharing Scheme to Agent
- How to Handover a Chat to an Agent on Qontak Web Version
- How to Handover a Chat to an Agent on Qontak Mobile Version
- How to Set Broadcast in Agents Management
- How to Set Division in Agents Management
- How to Set Agent Allocation in Agents Management
- How to Set Workload Limits in Agents Management
