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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Contacts Menu Overview

    In the Contacts Menu on the Omnichannel Qontak, you can view the entire list of saved Contacts. Here, you can also add new Contacts or even edit individual Contacts. Already using Qontak One? Explo...

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  • Contact Menu Overview in Mekari Qontak CRM

    Contact menu is a menu to perform database management. You can use this menu to manage information and activities related to customers or prospects.Already using Qontak One? Explore the new custome...

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  • Properties Menu Overview

    In Qontak there is a Properties menu that is useful for making adjustments or changing your CRM account. In general, the Properties menu is a menu for customizing your CRM. To access it, you can cl...

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  • Task Menu Overview

    The Task menu is a menu that you can use to manage a team or individual tasks. It is where you can manage all activities, and user tasks or assign tasks to other users. In this article, you can see...

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  • Deals Menu Overview

    The Deals menu is a menu for doing sales, ticket, and project management. This menu is used to manage all information and activities related to sales, tickets, and projects. The following is a vie...

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  • Settings Menu Overview

    Settings is a Qontak Omnichannel feature where users can control or make settings on the Omnichannel. You can manage User Management, Agent Management, SLA management, Inbox, Contact Info, Customer...

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  • How to Create a Template

    In general, the document generator feature in the Qontak CRM application helps CRM users create a document automatically, examples of documents that are generally created with this feature are pric...

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  • Reports Menu Overview

    Qontak Omnichannel has a Reports menu that you can use to view reports from conversations that have been carried out. The following is a display and a brief explanation of the Reports menu on the Q...

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  • Omnichannel - Frequently Asked Questions (FAQs)

    General  What is Mekari Qontak?Mekari Qontak is one of Mekari's products that provides an omnichannel customer engagement platform to simplify lead and client management through an automated chat...

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  • How to Activate Online and Offline Status on Qontak Web Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox.To receive messages, your Omnichannel status must be Online....

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