User

Learning Center Mekari

Member since
Total activity 902
Last activity
Following 0 users
Followed by 0 users
Votes 0
Subscriptions 596

Articles

Recent activity by Learning Center Mekari

  • How to Customize the Webchat Header

    In Qontak, you can customize the Webchat header that will appear. This feature can set the color and information you want to appear in the Webchat header. ImportantOnly users with the Admin role ca...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to View the Chat Sessions on Qontak Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view open chat session hours via mobile, you need to follow ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Getting to Know the Differences in Accounts on Qontak Omnichannel

    To access Qontak's Omnichannel, there are two types of accounts, namely Supervisor, Agent, and Admin. They can log in via the website and mobile. The differences between the three accounts are expl...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • The Other Report Type Explanation

    In Qontak, you can add several types of reports, one of which is the Other Report type. In this Report type, there are various report options that you can add to the dashboard. To add it, you can ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Apply Required Fields per Stage in Pipeline Tickets

    The Required Fields per Stage feature allows you to specify columns (fields) that must be filled out at each stage (stage) in the ticket pipeline. This ensures that agents can only move tickets to ...

    • Updated
    • 0 followers
    • 0 comments
    • 0 votes

  • How to Create a WhatsApp Template Carousel

    On Mekari Qontak, you can create marketing templates with the Product Card Carousel type to display multiple images of products and/or services you sell in a single marketing message. The marketing...

    • Updated
    • 0 followers
    • 0 comments
    • 0 votes

  • How to Manage AI Chatbot Package Usage

    Package Usage is a page that displays the usage of certain packages on Qontak Omnichannel. You can see usage and remaining quota  for Conversation  and AI Chatbot. ImportantWhat can reduce AI Dia...

    • Updated
    • 0 followers
    • 0 comments
    • 0 votes

  • How to Change Whatsapp Display Name

    On the WhatsApp Integrations menu you can change the Whatsapp display name easily. Here are the steps to change the Whatsapp display name. Log in to your Qontak account. Enter your Email and Passw...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Publish a Chatbot

    After creating a conversation flow, managing user input, setting a default fallback and additional settings on the Qontak Chatbot, you can publish the conversation flow that has been created. Here ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Supervisor Access Overview

    In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions: Open your Omnichannel Account. Then enter the Username and Password. The...

    • Updated
    • 0 followers
    • 0 comments
    • 0 votes