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How to Create a WhatsApp Template Carousel

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Learning Center Mekari
  • Updated

On Mekari Qontak, you can create marketing templates with the Product Card Carousel type to display multiple images of products and/or services you sell in a single marketing message. The marketing message is displayed in a carousel format equipped with a View button to access the Product Catalog you registered on Meta, allowing customers to easily see the details of each product, including product name, description, and price. 

The Carousel feature will be gradually available on your Mekari Qontak account starting late July 2026. For Mobile Apps updates, make sure you have updated to at least mobile version 1.32+ for Android and iOS.

A. Requirements Before Using the Carousel Feature

Before creating a Product Card Carousel template in Qontak, you must ensure the following requirements are met: 

Step 1. Create a catalog in the Commerce Manager menu and connect the catalog through WhatsApp Manager.

  1. You must create product catalog data on Meta.
    a. Catalogs can be managed through the Commerce Manager menu on Meta, accessible via All tools > Commerce Manager

    b. The product data you have created can be viewed in the Catalogue > Products menu
    Overview of WhatsApp Catalog
    Learn how to create a catalog through Meta’s complete guide.

  2. Connect the catalog you created through the WhatsApp Manager menu.
    a. Access WhatsApp Manager via All tools > WhatsApp Manager.

    b. Click “Choose a Catalog” to select the catalog you want to use. Learn how to connect a catalog

    c. The successfully connected catalog will appear as follows

    Important
    Make sure you have set the catalog you want to use. Creating catalogs and products in the catalog requires Meta approval, which can take several hours. Therefore, avoid changing the active catalog too frequently to prevent repeating the approval and data synchronization process with Qontak.

Step 2. Connect the WABA account linked to the Qontak Dashboard with the WhatsApp Catalog. 

  1. To connect it, open the menu Integrations > WhatsApp > WhatsApp Account Details > WhatsApp Catalog.

    Before proceeding with this step, you must have connected the catalog in WhatsApp Manager.

  2. Click “Enable catalog” to activate “Meta catalog permission.” You must enable this configuration to create Carousel templates and send Carousel messages to your customers.

  3. Then, the status will change to Connected.

    Important:
    If you need to change the active catalog after integrating with Qontak, you can contact the Qontak support team to request resynchronization of the latest catalog data.

B. How to Create a Carousel Template


After all prerequisites are met, you can select the Carousel template type when creating a WhatsApp template in Qontak. See the complete guide on creating WhatsApp templates. 

Below is a list of differences between creating a Carousel template and a Marketing Campaign template.

1. Template Setup 

On the Template Setup page, there are several adjustments as follows. 

  1. Addition of the “Carousel” option in the template type

  2. If you select an Account, but the selected account (1) is not integrated with a WhatsApp Catalog, or (2) has no active catalog, the Carousel option cannot be selected. The system will display the message: "Carousel is only available with a connected and active Meta catalog."

  3. The template category is automatically set to Marketing, so the Utility and Authentication options cannot be selected.


 

2. Content Editing

After proceeding to the Content Editing page, there are several adjustments as follows.

No. Feature Name Description

1

 Body

No changes.

Used to write the message content that will be sent along with the list of products in the catalog.
2 Number of cards

Used to determine the number of product cards to be displayed in the carousel.

You can choose a minimum of 2 up to a maximum of 10 cards.

If you want to send messages with a different number of cards but with the same campaign message content, you can create a new template according to the desired number of cards.
3

Message preview


 

No changes.

Displays a preview of the message that will be sent to your customers. In the Carousel message preview, you can see the number of placeholder cards according to the “Number of cards” you selected.

You do not need to insert sample product images when creating the template.

- In the Product Card Carousel template, you cannot add a Media Header such as images, videos, or documents. Media on each product card will be displayed automatically based on the product you select from the Meta catalog.
- You cannot add Call-to-Action (Phone number and URL) and Quick Reply buttons. In the Carousel, the Action button will automatically use the “View button,” which directs your customers to the WhatsApp catalog page.
- Coming Soon: The “URL button” option will be available in an upcoming feature update, allowing you to provide external links, for example, to sales websites or marketplaces. 

3. Viewing Template Details

After the carousel template is successfully created, you can see your Carousel templates list on the main Templates page.

To view template details, you can click the template name, or click “Actions”, then select “View details”.

On the template detail page, you can see information about the Product Card Carousel template as follows:

Notes:

  1. Template information. In the “Type” section, the template type is displayed as “Carousel,” with the “Category” set as “Marketing”

  2. Template content. You can see the message preview and the number of cards you selected when creating the template

  3. Preview. Preview your Carousel template according to the number of cards you selected when creating the template.

Next, you can learn how to send Carousel templates here.

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