On Mekari Qontak, you can create marketing templates with the Product Card Carousel type to display several images of products and/or services you sell within a single marketing message. The marketing message is presented in a carousel format equipped with a View button to access the Product Catalog you registered on Meta, allowing customers to easily see the details of each product, including product name, description, and price.
The Carousel feature with CTA to Catalog has been available on your Mekari Qontak account since August 5, 2026. The Carousel with CTA to External URL will be rolled out gradually starting mid-August 2026. For Mobile Apps updates, please ensure you have updated to at least mobile version 1.32+ for both Android and iOS.
A. Mandatory Steps Before Using the Carousel Feature
Before creating a Product Card Carousel template in Qontak, you must ensure the following requirements are met:
Step 1. Create a catalog in the Commerce Manager menu and connect the catalog through WhatsApp Manager.
You must create product catalog data on Meta.
a. Catalogs can be managed through the Commerce Manager menu on Meta, accessible via All tools > Commerce Manager
b. The product data you created can be viewed in the Catalogue > Products menu
An overview of WhatsApp Catalog
Learn how to create a catalog through Meta's complete guide.-
Connect the catalog you created through the WhatsApp Manager menu.
a. Access WhatsApp Manager via All tools > WhatsApp Manager.
b. Click “Choose a Catalog” to select the catalog you want to use. Learn how to connect a catalog.
c. The successfully connected catalog will appear as follows:Important
Make sure you have set the catalog you want to use. Creating catalogs and products within the catalog requires Meta approval which can take several hours. Therefore, you should avoid frequently changing the active catalog to prevent having to repeat the approval and synchronization process with Qontak.
Step 2. Grant access to the catalog you activated in WhatsApp Manager to the Mekari Qontak Business ID.
Go to Settings > Data Sources > Catalogs.
Click the catalog you selected as the active catalog in WhatsApp Manager (Step 1).
Click “Assign partner”
Click “Business ID”
Then, enter Qontak's Business ID: 497334871118677, enable Partial access “Basic”, and click “Assign” to continue.
Catalog access has now been successfully shared with Mekari Qontak.
You can see the partner name partner “Qontak.com” in the “Partners” tab.
Step 3. Link the WABA account connected in the Qontak Dashboard with the WhatsApp Catalog.
Before proceeding with the following steps, you must have connected the catalog in WhatsApp Manager and granted access to Qontak as a partner (Step 1 and Step 2).
Then, open the menu Integrations > WhatsApp > WhatsApp Account Details > WhatsApp Catalog.
Click “Enable catalog” to activate “Meta catalog permission.” You must enable this configuration to create Carousel templates and send Carousel messages to your customers.
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The status will then change to Connected.
Important
If you need to change the active catalog after integrating with Qontak, you can contact Qontak support to request resynchronization of the latest catalog data.
B. How to Create a Carousel Template
After all prerequisites are met, you can select the Carousel template type when creating a WhatsApp template in Qontak. See the complete guide to creating WhatsApp templates.
Below is a list of differences in creating a Carousel template compared to a Marketing Campaign template.
1. Template Setup
On the Template Setup page, there are several adjustments as follows:
- Addition of the “Carousel” option in the template type.
If you select an Account but the selected account (1) is not integrated with WhatsApp Catalog, or (2) has no active catalog, the Carousel option cannot be selected. The system will display the message: "Carousel is only available with a connected and active Meta catalog."
- The template category is automatically set to Marketing, so the Utility and Authentication options cannot be selected.
2. Content Editing
After proceeding to the Content Editing page, there are several adjustments as follows:
Creating a carousel template with action button type: Meta Catalog
Creating a carousel template with action button type: Custom URL
| No. | Feature Name | Description |
1 |
Body |
No changes. Used to write the message content that will be sent along with the list of products in the catalog. |
| 2 | Number of cards |
Used to determine the number of product cards displayed in the carousel. You can select a minimum of 2 up to a maximum of 10 cards. If you want to send messages with a different number of cards but with the same campaign message content, you can create a new template according to the desired number of cards. |
| 3a | Action button type: Meta catalog |
Select this type if you want to direct your customers to view catalog product details when they click the campaign message CTA button. CTA button name: View (cannot be changed) |
| 3b | Action button type: Custom URL |
Select this type if you want to direct your customers to an external URL when they click the campaign message CTA button. The CTA button name can be edited, and applies to all product cards within one template. |
| 4 | Fixed & Dynamic URL |
This option is only available when you select Action button type: Custom URL. You can choose to use either a static URL or a dynamic URL. Click the “Static” icon to switch to dynamic URL type. Example of a dynamic URL
URL validation follows the URL in the interactive action for non-carousel template types. |
| 5 |
Message preview
|
No changes. Displays a preview of the message format that will be sent to your customers. In the Carousel message preview, you can see the number of placeholder cards according to the “Number of cards” you selected. You do not need to include sample product images when creating the template. |
- In the Product Card Carousel template, you cannot add a Media Header such as images, videos, or documents. Media on each product card will be displayed automatically based on the product you select from the Meta catalog.
- You cannot add Call-to-Action (Phone number and URL) and Quick Reply buttons. In the Carousel, the Action button will automatically use the “View button,” which directs your customers to the WhatsApp catalog page.
- Coming Soon: The “URL button” option will be available in a future feature update, allowing you to provide external links, for example, to sales websites or marketplaces.
3. Viewing Template Details
After the carousel template is successfully created, you can view your Carousel template list on the main Templates page.
To view the template details, click the template name or click “Actions”, then select “View details”.
On the template details page, you can see the Product Card Carousel template information as follows:
Notes:
Template information. In the “Type” section, the template type is displayed as “Carousel,” with the “Category” set as “Marketing”.
Template content. You can see a preview of the message and the number of cards you selected when creating the template.
Preview. Preview your Carousel template according to the number of cards you selected when creating the template.
Next, you can learn how to send Carousel templates here.