On Mekari Qontak, you can send marketing messages using the Carousel feature through the Campaign > WhatsApp menu. Make sure you have completed the following:
Ensure your WhatsApp number is connected to the Catalog. Learn more.
Make sure you have a Carousel template that has been approved by Meta. Learn more.
Prepare the recipient data you want to send the Carousel message to in the Campaign > Recipient lists menu.
The Carousel feature will be gradually available on your Mekari Qontak account starting end of July 2026. For updates on Mobile Apps, make sure you have updated to at least mobile version 1.32+ for both Android and iOS.
A. How to Send a Product Card Carousel Template
You can send bulk WhatsApp messages to your customers using the Carousel template. Unlike typical marketing campaigns, you must select products from the catalog that you want to promote when creating the campaign. Here are the steps.
- Log in to your Mekari Qontak account, then select the Campaign menu.
- Then click the “WhatsApp” tab.
- Next, click “Create campaign”.
On the campaign creation page, fill in the following information.
| No. | Section | Description |
| 1 | Campaign name | Enter the campaign name as an identifier for the campaign you are creating. |
| 2a | Sender |
Select the WhatsApp Business number that will be used to send the campaign. - If the selected Sender has an active Meta catalog, the Message template list will display WhatsApp templates that have been approved, including the Product Card Carousel template. |
| 2b | Rating quality | Displays the quality rating of the selected WhatsApp Business number. |
| 3 | Audience | Select the audience who will receive the campaign. |
| 4a | Message template |
Choose the WhatsApp template of type Carousel to be used. The Message template field can only be selected after you choose a Sender. |
| 4b | Template quality | Displays the quality of the selected WhatsApp template. |
| 5 | Content |
Displays the message content of the selected template. If your message contains Variables, you must fill in the variable mapping. Learn more about Message Variables |
| 6 | Products |
Select the products to be displayed on each Carousel card. The number of products selected must match the number of cards you specified when creating the template. The same product cannot be selected on more than one card. The option to select products from the catalog when creating a campaign is only available for Carousel type templates. |
| 7 | Campaign assignment | Choose the name of the division (or assignment) you want to route to when customers reply to the campaign within 30 days after it is sent. |
| 8 | Sending option |
There are 3 types of sending time options:
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| 9 | WhatsApp balance | Displays the available WhatsApp Business balance for sending the campaign. |
| 10 | Preview | Displays a preview of the Carousel message that customers will receive. |
Then click “Send campaign”.
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After the campaign is successfully created, you can view information and a preview of the Product Card Carousel on the Campaign Detail page.
In the Carousel campaign message preview, you can see product information according to the products selected on the Product Card when creating the campaign.
B. Viewing Product Card Carousel Messages in Inbox (Web and Mobile)
After a campaign using the Product Card Carousel template is successfully sent, the message will appear on the Inbox page in both the web and mobile apps. On the Inbox page, the campaign message will display the message content (Body Message) along with a scrollable list of product images in the order of the cards on the template.
| View on Qontak Web Inbox Page | View on Qontak Mobile Inbox Page |
C. Product Card Carousel Message Appearance on Customer WhatsApp
After the campaign is successfully sent, customers can view product information and interact with each Product Card via the View button.
When customers tap the View button on any Product Card, WhatsApp will display the product detail page pulled from the Meta catalog.
- The detail product page provides a Message business button to quote a specific product from the catalog and contact the business via WhatsApp.
- Customers can also select Add to order request to add the product to the order request.
- Both activities will be sent as inbound messages that you can see in the conversation room (Inbox) in Qontak.
Please note the following conditions when using the Product Card Carousel template:
| Condition | Description |
| Number of Product Cards | Minimum 2 cards and maximum 10 cards in one template. |
| Product on each card | Each Product Card can contain only one product and the same product cannot be used on other cards. |
| Send as recurring campaign | Not supported for Product Card Carousel Template. |
| Meta Catalog connection is lost when the message is scheduled to be sent to customers, for example using the Send later option. | The campaign will fail to send and failure information can be seen on the Campaign Logs page in the Campaign Detail section. |
| Product removed from Meta catalog. | Customers will see information that the product is no longer available when clicking the Campaign CTA to view product details. |