To access Qontak's Omnichannel, there are two types of accounts, namely Supervisor, Agent, and Admin. They can log in via the website and mobile. The differences between the three accounts are explained below.

1. Supervisor

After logging in, the Supervisor must turn on a notification indicating that he is Online. Supervisors can access various Omnichannel features via the web, namely Inbox, Campaign, Finance, Reports, Integrations, and Settings. However, in Omnichannel mobile, Supervisor can only access the Inbox feature. Supervisor can also view all messages, messages that have not and have been assigned to Agents, and messages that have been completed. Supervisor can also select incoming chats based on the permissions assigned via the Filter feature.

2. Agent

After logging in, the Agent must turn on the notification as a sign that the agent is Online. Agents can only access the Inbox feature to read and reply to messages assigned to themselves. Other than that, agents can also access the Campaign feature if granted access by the Supervisor. Agents can view all messages on the Omnichannel, messages with ongoing interactions, and messages that have been completed.

3. Admin

After logging in, Admin must enable notifications indicating they are Online. Admins can view all incoming messages and access various Omnichannel features via the web, including Inbox, Campaign, Finance, Reports, Integrations, and Settings. Admins can also add accounts in the Channel Integration menu. Admins can also adjust settings in the Settings menu.