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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Settings Menu Overview

    Settings is a Qontak Omnichannel feature where users can control or make settings on the Omnichannel. You can manage User Management, Agent Management, SLA management, Inbox, Contact Info, Customer...

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  • How to Create a Template

    In general, the document generator feature in the Qontak CRM application helps CRM users create a document automatically, examples of documents that are generally created with this feature are pric...

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  • Reports Menu Overview

    Qontak Omnichannel has a Reports menu that you can use to view reports from conversations that have been carried out. The following is a display and a brief explanation of the Reports menu on the Q...

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  • Omnichannel - Frequently Asked Questions (FAQs)

    General  What is Mekari Qontak?Mekari Qontak is one of Mekari's products that provides an omnichannel customer engagement platform to simplify lead and client management through an automated chat...

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  • How to Activate Online and Offline Status on Qontak Web Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox. To receive messages, your Omnichannel status must be Online...

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  • Integration Menu Overview

    Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as Email to Instagram.ImportantOnly users with the Admin role can perform the integra...

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  • How to Add Product Unit in the Web Version of Qontak

    In the Products menu , you can add the type of product you want. The following steps are the reference for adding products to the CRM Qontak Web Version . After you have successfully logged in...

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  • How to Add Report on Dashboard

    In general, Reports contain data based on data entered in the CRM application. To add a report to the Dashboard, do the following steps: Click the "Reports Template" menu. There are several cat...

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  • How to Edit Admin Access

    Qontak allows you to access Admin data access settings. This setting can be accessed by admins who can make settings such as adding and editing users to teams. These are the steps:Already using Qon...

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  • How to Access Room History on Qontak Omnichannel Mobile Version

    The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To view the access room history, follow these steps:...

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