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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Getting to Know the New Qontak One Interface

    The new Qontak One interface provides a more organized navigation structure and visual consistency across all modules. These changes aim to improve access speed, ease of use, and operational accura...

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  • How to Self-Integrate Email Campaigns

    Before using the Email Campaign feature, you need to integrate a subdomain and create an email sender through the Mekari Qontak Integrations page. Now, you can do this independently, without relyin...

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  • [NEW] Overview of Inbox Menu Display on Admin, Supervisor, and Agent Accounts

    The new look changes to the Inbox menu also impact the display of the Admin, Supervisor, and Agent roles, including the sidebar, filters, and bulk actions that the Admin and Supervisor role can exe...

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  • How to Create a New Deal Pipeline on Qontak CRM

    Creating a new pipeline aims to make it easier for you to categorize the list of Deals that must be completed. Here are the steps. Log in to your CRM account, then select the Properties menu. Then...

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  • How to Implement Ask Airene on Mekari Qontak Omnichannel

    ImportantThis feature is still in BETA stage and is only enabled for certain Organizations or CIDs. Now Mekari Qontak Omnichannel presents a feature called Ask Airene which will help you as an Agen...

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  • How to Manage and Integrate Qontak with Google My Business

    The Channel Integration menu on Mekari Qontak Omnichannel now allows you to integrate your Qontak account with Google My Business if you have the Admin role. Learn more in the steps below to manage...

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  • How to Add Bulk of Articles to the Knowledge Base

    Now, Mekari Qontak presents a feature called Knowledge base where you can create, edit, and upload guide articles in the dashboard. In addition, in the Knowledge base, you can also add guide articl...

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  • How to Manage Custom Properties – Customer Data Platform

    To make it easier for you to configure fields when adding customer data on the Customers page, we provide Custom Properties that allow you to manage the customer data entry fields. For more details...

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  • Overview of Daily Email Campaign Quota

    Starting September 15, 2025, the Daily Quota for Email Campaign delivery will officially take effect. The purpose of implementing a daily limit is to help you maintain the quality of your email del...

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  • Overview of the Sort Room Display on Admin, Supervisor, and Agent accounts

    The status filters, which previously included All Status, Unassigned, Assigned, and Resolved, have now been moved to a submenu in the Inbox. Instead, there's a new filter called Sort Room that help...

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