Learning Center Mekari
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Recent activity by Learning Center Mekari
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[NEW] Overview of Inbox Menu Display on Admin, Supervisor, and Agent Accounts
The new look changes to the Inbox menu also impact the display of the Admin, Supervisor, and Agent roles, including the sidebar, filters, and bulk actions that the Admin and Supervisor role can exe...
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How to Create a New Deal Pipeline on Qontak CRM
Creating a new pipeline aims to make it easier for you to categorize the list of Deals that must be completed. Here are the steps. Log in to your CRM account, then select the Properties menu. Then...
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How to Implement Ask Airene on Mekari Qontak Omnichannel
ImportantThis feature is still in BETA stage and is only enabled for certain Organizations or CIDs. Now Mekari Qontak Omnichannel presents a feature called Ask Airene which will help you as an Agen...
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How to Manage and Integrate Qontak with Google My Business
The Channel Integration menu on Mekari Qontak Omnichannel now allows you to integrate your Qontak account with Google My Business if you have the Admin role. Learn more in the steps below to manage...
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How to Add Bulk of Articles to the Knowledge Base
Now, Mekari Qontak presents a feature called Knowledge base where you can create, edit, and upload guide articles in the dashboard. In addition, in the Knowledge base, you can also add guide articl...
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How to Manage Custom Properties – Customer Data Platform
To make it easier for you to configure fields when adding customer data on the Customers page, we provide Custom Properties that allow you to manage the customer data entry fields. For more details...
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Overview of Daily Email Campaign Quota
Starting September 15, 2025, the Daily Quota for Email Campaign delivery will officially take effect. The purpose of implementing a daily limit is to help you maintain the quality of your email del...
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Overview of the Sort Room Display on Admin, Supervisor, and Agent accounts
The status filters, which previously included All Status, Unassigned, Assigned, and Resolved, have now been moved to a submenu in the Inbox. Instead, there's a new filter called Sort Room that help...
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How to Manage Campaign Planner on Mekari Omnichannel
Currently, there is a new feature that allows you to create recurring and scheduled Campaign (Broadcast) messages at once. The goal is to increase the effectiveness of creating Broadcasts. In the f...
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How Offline Mode Works on Mobile CRM
CRM offline mode on mobile is essential for users who work in areas with limited internet. This mode will ensure that your productivity runs smoothly and allows you to record, update transactions, ...
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