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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Manage Campaign Planner on Mekari Omnichannel

    Currently, there is a new feature that allows you to create recurring and scheduled Campaign (Broadcast) messages at once. The goal is to increase the effectiveness of creating Broadcasts. In the f...

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  • How to Create a New Deal Pipeline in Qontak

    Creating a new pipeline is intended to help you categorize the list of Deals that need to be completed. Here are the steps.Log in to your Qontak account, then select the Settings menu.Then click th...

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  • How to Implement Ask Airene on Mekari Qontak Omnichannel

    ImportantThis feature is still in BETA stage and is only enabled for certain Organizations or CIDs. Now Mekari Qontak Omnichannel presents a feature called Ask Airene which will help you as an Agen...

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  • How to Manage and Integrate Qontak with Google My Business

    The Channel Integration menu on Mekari Qontak Omnichannel now allows you to integrate your Qontak account with Google My Business if you have the Admin role. Learn more in the steps below to manage...

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  • How to Add Bulk of Articles to the Knowledge Base

    Now, Mekari Qontak presents a feature called Knowledge base where you can create, edit, and upload guide articles in the dashboard. In addition, in the Knowledge base, you can also add guide articl...

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  • How to Add Multiple Customers in the Customer Data Platform

    In addition to adding customer data individually, you can also import large batches of customer data at once. This process can be done if you already have a list of customer data ready to be added....

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  • Overview of Daily Email Campaign Quota

    Starting September 15, 2025, the Daily Quota for Email Campaign delivery will officially take effect.The purpose of implementing a daily limit is to help you maintain the quality of your email deli...

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  • Overview of the Sort Room Display on Admin, Supervisor, and Agent accounts

    The status filters, which previously included All Status, Unassigned, Assigned, and Resolved, have now been moved to a submenu in the Inbox. Instead, there's a new filter called Sort Room that help...

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  • How Offline Mode Works on Mobile CRM

    CRM offline mode on mobile is essential for users who work in areas with limited internet. This mode will ensure that your productivity runs smoothly and allows you to record, update transactions, ...

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  • How to Integrate Systems with AI Chatbots Through API Integration

    The Chatbot feature has successfully connected to other systems via API Integration. To improve the quality of the Chatbot connection so that it can respond more humanely, we have activated the API...

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