Learning Center Mekari
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How to Manage and Integrate Qontak with Google My Business
The Channel Integration menu on Mekari Qontak Omnichannel now allows you to integrate your Qontak account with Google My Business if you have the Admin role. Learn more in the steps below to manage...
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How to Add Bulk of Articles to the Knowledge Base
Now, Mekari Qontak presents a feature called Knowledge base where you can create, edit, and upload guide articles in the dashboard. In addition, in the Knowledge base, you can also add guide articl...
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How to Manage Custom Properties – Customer Data Platform
To make it easier for you to configure fields when adding customer data on the Customers page, we provide Custom Properties that allow you to manage the customer data entry fields. For more details...
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Overview of Daily Email Campaign Quota
Starting September 15, 2025, the Daily Quota for Email Campaign delivery will officially take effect.The purpose of implementing a daily limit is to help you maintain the quality of your email deli...
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Overview of the Sort Room Display on Admin, Supervisor, and Agent accounts
The status filters, which previously included All Status, Unassigned, Assigned, and Resolved, have now been moved to a submenu in the Inbox. Instead, there's a new filter called Sort Room that help...
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How Offline Mode Works on Mobile CRM
CRM offline mode on mobile is essential for users who work in areas with limited internet. This mode will ensure that your productivity runs smoothly and allows you to record, update transactions, ...
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How to Integrate Systems with AI Chatbots Through API Integration
The Chatbot feature has successfully connected to other systems via API Integration. To improve the quality of the Chatbot connection so that it can respond more humanely, we have activated the API...
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How to Implement an SLA Policy
With the SLA management feature on Mekari Qontak CRM, you as an Admin or Owner role, can set SLA (Service Level Agreement) policies in the company to ensure the standards that have been set in all ...
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[NEW] How to Filter Inbox on Web Version
Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be set according to what you want. Follow these rare steps to use the ...
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How to Create an Email Campaign
In Mekari Qontak, you can manage campaign delivery to your target audience — from creating template designs, preparing the recipient list, to sending out the campaign. Important- The Email Campaign...
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