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Overview of the Qontak Omnichannel Inbox Menu in the Mobile Version

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Learning Center Mekari
  • Updated

Inbox is a Qontak Omnichannel feature where customer service representatives handle all user complaints in the form of chats that enter the Inbox.

Important
If the WhatsApp Balance is less than Rp0 (negative balance), the Agent cannot send messages through the Inbox and the bot cannot provide an auto-reply. However, if the WhatsApp Balance is Rp0, the Agent can still send messages through the Inbox and the chatbot can still provide an auto-reply, as long as usage remains within the free quota provided by Meta.

To view the Inbox interface on the Web, follow these steps.

  1. Open the Qontak Chat application on your smartphone.

  2. Enter your Username and Password. Click the “Login” button to start.
    1.png

  3. You will then automatically enter the Qontak Omnichannel Inbox, which appears as follows.
    2.png

Explanation of each feature:

  • The “Filter” button to view the Inbox with specific settings.
    3.1.png

  • The “Search” button to search the Inbox by name.
    3.png

  • The “Profile” button to view your account/profile and the logout button.
    4.png

  • There are 4 message statuses in the Inbox (All, Unassigned, Assigned and Resolved).
    5.png

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