Multi-channel integration

• Integration Menu Overview
• How to Manage and Integrate Qontak with Google My Business
• How to Integrate Mobile Chat on Omnichannel Qontak
• How to do Tokopedia Chat Request Integration
• How to do Tokopedia Chat Self Integration
• How to Integrate Shopee with Qontak Omnichannel

[NEW] Inbox & Inquiry Management

• [NEW] Overview of Qontak Omnichannel Inbox Menu on the Web
• [NEW] Overview of Inbox Menu Display on Admin, Supervisor, and Agent Accounts
• Overview of the Sort Room Display on Admin, Supervisor, and Agent accounts
• [NEW] How to Filter Inbox on Web Version
• [NEW] How to Filter Contact Data and Keywords in the Inbox Search Bar
• How to Access Campaign History Feature on Omnichannel Inbox Menu

Inbox & Inquiry Management

• [NEW] Updated Inbox Menu Interface on Mekari Qontak Omnichannel
• The Qontak Omnichannel's Web Version Inbox Menu Overview
• Inbox Menu Overview on Qontak Omnichannel's Mobile Version
• How to Open and Filter of Qontak Omnichannel Messages on Web Version
• How to Open and Filter Qontak Omnichannel Messages on Mobile Version
• How to Filter Inbox on Web Version

Communication Template

• How to Submit Chat Template on Web Version
• How to Submit Chat Template on Mobile Version

Media Attachment

• How to Submit Media on Qontak Web Version
• How to Submit Media on Mobile Version

Conversation Log & History

• How to Access Room History on Qontak Omnichannel Mobile Version
• How to Access Room History on Qontak Mobile Version
• How to View the Message Room Information on Web Version
• How to View the Message Room Information on Mobile Version
• How to Export Chat History

Operational Time Management

• How to Activate Online and Offline Status on Qontak Web Version
• How to Activate Online and Offline Status of Qontak Omnichannel Mobile Version
• How Offline Mode Works on Mobile CRM