Learning Center Mekari
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How to Filter Task Data
Tasks in Qontak CRM has a filter feature that can make it easier for you to find several tasks with certain specifications that can be arranged according to your wishes.Follow these steps to use th...
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How to View the Chat Sessions on Qontak Mobile Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view open chat session hours via mobile, you need to follow ...
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Getting to Know the Differences in Accounts on Qontak Omnichannel
To access Qontak's Omnichannel, there are two types of accounts, namely Supervisor, Agent, and Admin. They can log in via the website and mobile. The differences between the three accounts are expl...
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The Other Report Type Explanation
In Qontak, you can add several types of reports, one of which is the Other Report type. In this Report type, there are various report options that you can add to the dashboard. To add it, you can ...
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How to Confirm WhatsApp Template Category Changes from Utility to Marketing
Starting April 9, 2025, Meta automatically reclassifies WhatsApp template categories from Utility to Marketing if the template content contains promotional messages.If this reclassification occurs,...
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How to Manage AI Chatbot Package Usage
Package Usage is a page that displays the usage of certain packages on Qontak Omnichannel. You can see usage and remaining quota for Conversation and AI Chatbot. ImportantWhat can reduce AI Dia...
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How to Publish a Chatbot
After creating a conversation flow, managing user input, setting a default fallback and additional settings on the Qontak Chatbot, you can publish the conversation flow that has been created. Here ...
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How to Integrate Qontak with Whatsapp API
On Qontak Omnichannel, users with the Admin role can integrate their Qontak account with WhatsApp through the Channel Integration menu. Through this menu, you can create a Facebook Business Manager...
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Supervisor Access Overview
In the use of the Chat Panel, Admin is one of the accesses used in accessing the chat panel with the following conditions: Open your Omnichannel Account. Then enter the Username and Password. The...
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How to Download Data Task
To download Task data on the CRM dashboard, you can do it in two ways, namely Download Selected and Download All. To perform a data download task, you can follow the steps below. Go to Task menu....
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