Learning Center Mekari
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How to Create, Integrate, and Customize Qontak Web Chat
Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram. ImportantOnly users with the Admin role can perform the inte...
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How to View the Chat Sessions of Qontak Omnichannel Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox.To view open chat session hours, you need to follow these st...
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How to Create a Campaign (Broadcast) Template Message
ImportantAs of October 12 2023, WhatsApp has implemented Pacing Templates which can have an impact on your broadcast campaign, learn more here.The Campaign (Broadcast) menu is one of the features i...
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The Trend Report Type Explanation
In Qontak, you can add several types of reports, one of which is Trend. In the Trend Report type, there are several types of reports that you can choose according to your needs. To add a trend Repo...
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[NEW] How to Send WhatsApp Blast Messages
ImportantThe new WhatsApp campaign creation form interface will be gradually accessible starting September 10, 2026. After the new interface is available, you can still access the old campaign crea...
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How to Obtain Customer Opt-In for WhatsApp Marketing Campaigns
Starting November 2024, WhatsApp requires every business to obtain customer consent (customer consent or opt-in) from customers before sending marketing messages. If a customer has not given consen...
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How to Set Fallback Defaults on Qontak Chatbot
The default Fallback can be used to trigger the system to respond if the chatbot does not recognize the User Input provided by the questioner. You can assign a conversation to a specific agent to h...
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How to View and Download NPS on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...
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How to View and Download Contacts on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Bot performance, B...
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How to Filter Task Data
Tasks in Qontak CRM has a filter feature that can make it easier for you to find several tasks with certain specifications that can be arranged according to your wishes.Follow these steps to use th...
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