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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Generate API Token on Qontak CRM

    Through Qontak CRM, as Admin owner/Admin/Member, you can generate API tokens. Then, you can use the API token for integration purposes. Here are the steps. On your Qontak CRM, go to the Properties...

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  • How to Export Chat History

    On the Qontak Omnichannel, you can download conversation history and data on the Export menu. You can export all incoming messages by agent, contact to channel. Data that has been exported, you can...

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  • How to Manage Email Blasting in Qontak CRM

    You can use Email Blasting on Qontak to send email blasts according to the template you have created, which is sent to a specific contact list you have prepared. But before using this feature, you ...

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  • How to View Bot Performance on Reports

    On Qontak, you can see bot performance via the Report menu. This feature allows you to see how the bot is performing in handling customers, such as seeing how many chat rooms the chatbot has resolv...

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  • Chatbot - Omnichannel

    Chatbot by Mekari Qontak Make a Chatbot Flow Manage Chatbot Conversations Additional Chatbot Features Using Natural Language Processing (NLP) Features Chatbot AI  

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  • User Setting - CRM

    Account Settings: Reset Password and 2-Way Authentications Team Settings: Set Parent Team User Performance & Permissions: Setting Access Hierarchies and Targets User Settings: ...

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  • Task - CRM

     Overview Task Menu Adding Task Units and Bulk to Qontak CRM Web Adding Tasks to Mobile CRM   Open, Edit, and Delete Task Data on Web and Mobile CRM Qontak  

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  • How to View and Download Broadcasts on Reports

    You can use the Reports menu on Omnichannel Qontak to view reports of conversations that have been carried out. There are several Reports options which are divided into two, namely Summary and Act...

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  • The Targeting Report Type Explanation

    Targeting Report Type generally contains an overview of the results of sales or CRM user performance against targets that have been determined by the supervisor or CRM user with the Admin role. 1. ...

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  • How to Set Agent Allocation in Agents Management

    Agent Allocation is a Qontak Omnichannel feature in Agents Management which consists of Division, Agent Allocation, Broadcast, and Workload where only Admin can add or make changes to existing feat...

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