Learning Center Mekari
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Campaign (Broadcast) Menu Overview
The Campaign menu, or previously called the Broadcast menu, is one of the features on the Chat Panel that allows users to send messages to many people at once. This feature is also commonly known a...
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Reports Menu Overview
Qontak Omnichannel has a Reports menu that you can use to view reports from conversations that have been carried out. The following is a display and a brief explanation of the Reports menu on the Q...
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Omnichannel - Frequently Asked Questions (FAQs)
General What is Mekari Qontak?Mekari Qontak is one of Mekari's products that provides an omnichannel customer engagement platform to simplify lead and client management through an automated chatp...
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How to Activate Online and Offline Status on Qontak Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox. To receive messages, your Omnichannel status must be Online...
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Integration Menu Overview
Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as Email to Instagram. ImportantOnly users with the Admin role can perform the integr...
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How to Add Product Unit in the Web Version of Qontak
In the Products menu , you can add the type of product you want. The following steps are the reference for adding products to the CRM Qontak Web Version . After you have successfully logged in...
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How to Add Report on Dashboard
In general, Reports contain data based on data entered in the CRM application. To add a report to the Dashboard, do the following steps: Click the "Reports Template" menu. There are several cat...
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How to Edit Admin Access
Qontak allows you to access Admin data access settings. This setting can be accessed by admins who can make settings such as adding and editing users to teams. These are the steps:Already using Qon...
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How to Access Room History on Qontak Omnichannel Mobile Version
The Inbox Menu is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox. To view the access room history, follow these steps:...
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How to Set Target in Users Performance
One of the benefits of using CRM is to measure the achievement of Sales. Supervisor/Manager can monitor sales achievement from time to time in the hope of conducting periodic evaluations to improve...
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