Learning Center Mekari
Articles
Recent activity by Learning Center Mekari
-
How to Set Fallback Defaults on Qontak Chatbot
The default Fallback can be used to trigger the system to respond if the chatbot does not recognize the User Input provided by the questioner. You can assign a conversation to a specific agent to h...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to View and Download NPS on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Broadcast, Contact...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to View and Download Contacts on Reports
The Reports menu on the Qontak Omnichannel shows the reports of conversations that have been carried out. There are several Reports options available, General, Agent Performance, Bot performance, B...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Filter Task Data
Tasks in Qontak CRM has a filter feature that can make it easier for you to find several tasks with certain specifications that can be arranged according to your wishes.Follow these steps to use th...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to View the Chat Sessions on Qontak Mobile Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view open chat session hours via mobile, you need to follow ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Getting to Know the Differences in Accounts on Qontak Omnichannel
To access Qontak's Omnichannel, there are two types of accounts, namely Supervisor, Agent, and Admin. They can log in via the website and mobile. The differences between the three accounts are expl...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
The Other Report Type Explanation
In Qontak, you can add several types of reports, one of which is the Other Report type. In this Report type, there are various report options that you can add to the dashboard. To add it, you can ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Confirm WhatsApp Template Category Changes from Utility to Marketing
Starting April 9, 2025, Meta automatically reclassifies WhatsApp template categories from Utility to Marketing if the template content contains promotional messages.If this reclassification occurs,...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
How to Manage AI Chatbot Package Usage
Package Usage is a page that displays the usage of certain packages on Qontak Omnichannel. You can see usage and remaining quota for Conversation and AI Chatbot. ImportantWhat can reduce AI Dia...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
How to Publish a Chatbot
After creating a conversation flow, managing user input, setting a default fallback and additional settings on the Qontak Chatbot, you can publish the conversation flow that has been created. Here ...
- Updated
- 1 follower
- 0 comments
- 0 votes