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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • How to Integrate Shopee with Qontak Omnichannel

    On Qontak Omnichannel, you can now integrate your Shopee Seller account. This integration allows you to receive and send messages to customers via Qontak Omnichannel. There are two ways to carry ou...

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  • Template Pacing Overview

    ImportantMeta will implement the Pacing Template starting from October 12, 2023 What is WhatsApp Template Pacing? Template Pacing is the latest Campaign Message evaluation process that will be impl...

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  • Need Approval on Notifications

    The notification feature on Qontak CRM provides information on activities carried out in that account. In addition, the Need Approval tab appears if you are the holder of the approver role that ha...

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  • How to Generate API Token on Qontak CRM

    Through Qontak CRM, as Admin owner/Admin/Member, you can generate API tokens. Then, you can use the API token for integration purposes. Here are the steps. On your Qontak CRM, go to the Properties...

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  • How to Export Chat History

    On the Qontak Omnichannel, you can download conversation history and data on the Export menu. You can export all incoming messages by agent, contact to channel. Data that has been exported, you can...

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  • How to Manage Email Blasting in Qontak CRM

    You can use Email Blasting on Qontak to send email blasts according to the template you have created, which is sent to a specific contact list you have prepared. But before using this feature, you ...

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  • How to View Bot Performance on Reports

    On Qontak, you can see bot performance via the Report menu. This feature allows you to see how the bot is performing in handling customers, such as seeing how many chat rooms the chatbot has resolv...

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  • Chatbot - Omnichannel

    Chatbot by Mekari Qontak Make a Chatbot Flow Manage Chatbot Conversations Additional Chatbot Features Using Natural Language Processing (NLP) Features Chatbot AI  

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  • User Setting - CRM

    Account Settings: Reset Password and 2-Way Authentications Team Settings: Set Parent Team User Performance & Permissions: Setting Access Hierarchies and Targets User Settings: ...

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  • Task - CRM

     Overview Task Menu Adding Task Units and Bulk to Qontak CRM Web Adding Tasks to Mobile CRM   Open, Edit, and Delete Task Data on Web and Mobile CRM Qontak  

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