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Learning Center Mekari

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Recent activity by Learning Center Mekari

  • Explanation of Report Agent Performance Type

    Agent Performance is one of the types of reports available on the Qontak Omnichannel. To view this type of report, go to the Reports menu and then click the "Agent Performance" tab. The reports con...

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  • About the General Report Type - Omnichannel

    General is one of the types of reports available on the Qontak Omnichannel. To view this type of report, go to the Reports menu and click the "General" tab. The reports contained in the General men...

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  • How to Add Tasks on Web Version

    In the Task menu, you can add any task you want. The following are steps that you can use as a reference in adding tasks to the Web. Select the Task menu. Click "+Add Task" and select "Add Task". ...

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  • CRM - Frequently Asked Questions (FAQs)

    General What is Mekari Qontak?Mekari Qontak is one of Mekari's products that provides an omnichannel customer engagement platform to simplify lead and client management through an automated chatp...

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  • Auto Responder Overview

    Settings is a feature where customers can control or adjust the Qontak Omnichannel. To create HSM Template Settings on the Web, you need to follow these steps: Open your Omnichannel Account. Se...

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  • How to Activate Online and Offline Status of Qontak Omnichannel Mobile Version

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To receive messages, your Omnichannel status must be set to Onl...

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  • The Qontak Omnichannel's Web Version Inbox Menu Overview

    Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view the Inbox view on the Web, you need to follow these ste...

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  • How to View CRM Contact Display on Web Version

    Contact is a CRM feature provided by Qontak, which can show and record all Contacts in real-time. Already using Qontak One? Explore the new customer experience in Qontak One with updated interface ...

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  • How to Add Product on Qontak Mobile Version

    In the Qontak mobile CRM application, you can only add individual products. To add products individually or individually, you can follow the steps below: Open the “Qontak CRM” application on...

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  • How to Read and Select Reports

    In reading and selecting reports, there are several examples of how to read and select reports in the Qontak CRM Dashboard. Here are some examples: Sales PerformanceIf you select the “Sales Perfor...

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