Settings is a feature where customers can control or adjust the Qontak Omnichannel.

To create HSM Template Settings on the Web, you need to follow these steps:

1. Open your Omnichannel Account.

2. Select the Settings menu, then click inbox.
   
   

3. Click “Auto Responder” to display the Autoresponder template, and click "Save".
   
   

   There are two types of responders, the autoresponder template during office hours and the autoresponder template outside of office hours. Both types have a toggle that can be toggled on and off. When activated, the responder will automatically work, while when deactivated, the autoresponder will not work.