Learning Center Mekari
Articles
Recent activity by Learning Center Mekari
-
CRM - Frequently Asked Questions (FAQs)
General What is Mekari Qontak?Mekari Qontak is one of Mekari's products that provides an omnichannel customer engagement platform to simplify lead and client management through an automated chatp...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Auto Responder Overview
Settings is a feature where customers can control or adjust the Qontak Omnichannel. To create HSM Template Settings on the Web, you need to follow these steps: Open your Omnichannel Account. Se...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Activate Online and Offline Status of Qontak Omnichannel Mobile Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To receive messages, your Omnichannel status must be set to Onl...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
The Qontak Omnichannel's Web Version Inbox Menu Overview
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox.To view the Inbox view on the Web, you need to follow these ste...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to View CRM Contact Display on Web Version
Contact is a CRM feature provided by Qontak, which can show and record all Contacts in real-time. Already using Qontak One? Explore the new customer experience in Qontak One with updated interface ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Add Product on Qontak Mobile Version
In the Qontak mobile CRM application, you can only add individual products. To add products individually or individually, you can follow the steps below: Open the “Qontak CRM” application on...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Read and Select Reports
In reading and selecting reports, there are several examples of how to read and select reports in the Qontak CRM Dashboard. Here are some examples:Sales PerformanceIf you select the “Sales Performa...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to Edit User Details
The Edit User Details feature can only be done by users with an Admin role or if the user is not an Admin, then they can only edit their own profile. Make sure you are an Admin in the company's...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Overview of Filters in the Tickets Menu of Mekari Qontak
Qontak provides various filter tabs that can be used to quickly group tickets based on certain categories. This feature helps you manage, monitor, and find tickets more easily according to their st...
- Updated
- 0 followers
- 0 comments
- 0 votes
-
Access to Mekari Products
The Mekari Products button is intended to introduce other Mekari products that can help improve the efficiency, productivity, and performance of your business.In addition, there is also a "More fro...
- Updated
- 0 followers
- 0 comments
- 0 votes