Learning Center Mekari
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How to Set Freeze Task on the Mekari Qontak CRM Task Menu
The Task menu now includes a Freeze Task function, which allows you to create workflow rules by freezing previously defined Tasks. This seeks to help the team comply with appropriate workflows and ...
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[NEW] How to Reply Messages on Web Version
Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. To reply to a message to an incoming chat, then do the followi...
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Meta Price Changes
Starting July 1, 2025, Meta is changing the flow of deductions and pricing. In this case, Mekari Qontak will adjust to the rules that Meta has set. Before Charges are charged per conversation, not...
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How to Address the Bot Response Branch as Greetings?
Currently, we are adding a new type of Bot response to the Tree Diagram called Branch to direct the condition to be matched is the API response. At this point, Bot response will only be matched wit...
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How to Create a New Pipeline in CRM Ticket Module
Creating a new Pipeline in the Ticket module aims to make it easier for you to categorize the list of Tickets that must be completed. Here are the steps. Log in to your CRM account, then select the...
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How to Modify Deal Size Label in Qontak CRM
Deal size label is a feature of Qontak CRM that allows you to customize the labels/units for the numbers that appear in the deal index and default report (sales performance & deals by stage report)...
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[NEW] How to use the Reply Specific Bubble Message feature
WhatsApp has a special feature that is useful for all users, namely "Reply Specific Bubble Message". You can reply to messages specifically and are useful for reducing missed messages when replying...
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How to Use Flow Bot Response Form on Tree Diagram
Typically, you will have more time to complete tasks such as registration, ordering, and so on because our Chatbot function will prompt you based on the form that has to be completed. This flow can...
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How to Check Company ID (CID) on Omnichannel Menu
Currently, you can easily check your CID or Company ID via the left side menu on Mekari Qontak Omnichannel. Learn more in the steps below. Sign in to your Omnichannel account. Then on the left sid...
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How to Manage and Identify WhatsApp Catalog Products
You can now identify WhatsApp catalog products you've created in Commerce Manager. Customers can click on the catalog and send messages referring to it. You can also identify products referred to b...
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