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Learning Center Mekari

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Articles

Recent activity by Learning Center Mekari

  • Security Improvement: Broadcast Template Messages Checker by AI

    As a corporation that operates in Indonesia, Mekari Qontak must adhere to all Indonesian government rules. These restrictions are communication-related regulations enacted by the Ministry of Commun...

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  • How to Create a Recipient List via 'Select Contact' Automatically

    Currently, you can create a Recipient List Campaign automatically through contacts that have been saved in the Contacts menu in Mekari Qontak Omnichannel. In this case, you can directly access it t...

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  • How to Manage SLA Policies in Qontak CRM

    If you implement SLA policies in CRM, then you can view the SLA targets that have been set via the Ticket page. You can see the SLA target in table format. Here are the steps. Go to the Tickets pa...

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  • [NEW] How to Filter Contact Data and Keywords in the Inbox Search Bar

    To produce more accurate data when you search for contacts or keywords, you can use filters in the search bar of the Inbox menu. Here are the steps. Enter the Inbox menu. Click on the "Search" ico...

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  • How to Bulk Update Contacts on Qontak CRM

    You can now update contacts in bulk in CRM. This is possible if you already have a large contact list and want to upload it quickly. Here are the steps.Already using Qontak One? Explore the new cus...

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  • How to Create a Template for an Email Campaign

    Before you can create an Email Campaign, you need to create an email template first through the Campaign menu under the Templates section. Learn the steps below.ImportantEmail Campaign is only avai...

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  • How to Use the Live Location Feature on Mekari Qontak CRM Mobile

    Currently, Mekari Qontak CRM has a Live Location feature that will help the role of Managers or Supervisors in periodically tracking teams that have the task of making routine visits to clients. Us...

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  • How to Set Up a Pipeline Team on Pipeline Deals

    Now, you can set access for pipelines based on teams. This is to ensure that only authorized teams can open certain pipeline deals. Here are the steps to set up a Pipeline Team in Pipeline Deals. I...

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  • How to Enable 2FA on Qontak Call Center

    When the domain/organization Admin requires 2FA for users, they must go through the initial 2FA setup process during their next login.Two-Factor Authentication or 2FA provides an additional layer o...

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  • Automatic Logout for Your Security (Qontak Web & Mobile)

    To protect the security of your Mekari Qontak account, the system will automatically log you out after a certain period of inactivity. This feature is crucial to prevent unauthorized access, especi...

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