Learning Center Mekari
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Overview of Customer Data Platform
Mekari Qontak now introduces a new feature called Customer Data Platform, designed to help you manage all customer activities from Campaigns to Closing within a single integrated platform. This fea...
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Overview of Qontak One
Qontak is designed to help you work more efficiently, faster, and more consistently every day. It’s not just a visual refresh, but also a smarter way to access various features and manage your work...
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Mekari Qontak Referral Program
You can take advantage of the Referral Program provided by Mekari Qontak to gain benefits for both you and your colleagues. Simply share your personal referral link to earn rewards in the form of a...
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[NEW] Overview of Qontak Omnichannel Inbox Menu on the Web
Inbox is a Qontak Omnichannel feature where customer service representatives handle all incoming chat queries. Follow these instructions to view the Inbox on the web. Log in to your Omnichannel a...
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[NEW] Updated Inbox Menu Interface on Mekari Qontak Omnichannel
The Mekari Qontak Omnichannel Inbox page has undergone a visual change. This new look will undoubtedly provide a simpler, smoother, and more structured experience for managing messages. To provide ...
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How to set up DNS Records
You can follow the procedure for applying for subdomain registration and creating a sender email below until the self-integration feature becomes available. Qontak will gradually release the self-i...
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How to View Service Quality Score Report
On Qontak, you can see SQS or Service Quality Score through the Report menu. This feature makes it easy for you to see the overall report of the Agent service quality assessment from a company on j...
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Customer Insights Overview
Currently, there is a feature called Customer Insight on Mekari Qontak CRM and Chat that will make it easier for you to obtain information related to Customers simultaneously because customer data ...
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Open API Endpoint Update on Mekari Qontak API before April 11, 2025
Warm greetings from Mekari Qontak,Thank you for choosing Mekari Qontak as your business partnerWe would like to inform you about an update to the Mekari Qontak API endpoint to obtain API token acce...
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How to Implement the Mekari Qontak Consultant Feature Flow
You can now automatically and safely request assistance from the Mekari Qontak support team. In this situation, our internal support team will assist you with onboarding, activation, and other trou...
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