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Learning Center Mekari

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Articles

Recent activity by Learning Center Mekari

  • Overview of the Sort Room Display on Admin, Supervisor, and Agent accounts

    The status filters, which previously included All Status, Unassigned, Assigned, and Resolved, have now been moved to a submenu in the Inbox. Instead, there's a new filter called Sort Room that help...

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  • How Offline Mode Works on Mobile CRM

    CRM offline mode on mobile is essential for users who work in areas with limited internet. This mode will ensure that your productivity runs smoothly and allows you to record, update transactions, ...

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  • How to Integrate Systems with AI Chatbots Through API Integration

    The Chatbot feature has successfully connected to other systems via API Integration. To improve the quality of the Chatbot connection so that it can respond more humanely, we have activated the API...

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  • How to Implement an SLA Policy

    With the SLA management feature on Mekari Qontak CRM, you as an Admin or Owner role, can set SLA (Service Level Agreement) policies in the company to ensure the standards that have been set in all ...

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  • [NEW] How to Filter Inbox on Web Version

    Omnichannel has a filter feature that can make it easier for you to find several messages with certain specifications that can be set according to what you want. Follow these rare steps to use the ...

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  • How to Create an Email Campaign

    In Mekari Qontak, you can manage campaign delivery to your target audience — from creating template designs, preparing the recipient list, to sending out the campaign. Important- The Email Campaign...

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  • Security Improvement: Broadcast Template Messages Checker by AI

    As a corporation that operates in Indonesia, Mekari Qontak must adhere to all Indonesian government rules. These restrictions are communication-related regulations enacted by the Ministry of Commun...

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  • How to Create a Recipient List via 'Select Contact' Automatically

    Currently, you can create a Recipient List Campaign automatically through contacts that have been saved in the Contacts menu in Mekari Qontak Omnichannel. In this case, you can directly access it t...

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  • How to Manage SLA Policies in Qontak CRM

    If you implement SLA policies in CRM, then you can view the SLA targets that have been set via the Ticket page. You can see the SLA target in table format. Here are the steps. Go to the Tickets pa...

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  • [NEW] How to Filter Contact Data and Keywords in the Inbox Search Bar

    To produce more accurate data when you search for contacts or keywords, you can use filters in the search bar of the Inbox menu. Here are the steps. Enter the Inbox menu. Click on the "Search" ico...

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