The Campaign (Broadcast) menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as campaign messages. Through campaign, we do not need to open the chat column of each person in the contact to send them the same message. You can save time and energy by sending messages to multiple contacts.

Here are the steps on how to create a list of messages to send via broadcast.

1. Log in to your Qontak Omnichannel account. 
2. Go to Campaign Menu and select Recipient lists.
   

3. To create a new list click "Create recipient list" and select "Upload file".
   

4. Fill in the Recipient list name.
   

5. Then select and download the template that has been provided.
   

6. Fill in the template according to the conditions below.
   
7. Re-upload the filled template by clicking “Browse” and click "Import".
   

8. A pop-up notification will appear if the data you submitted is correct.