The Broadcast menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as broadcast messages. Through broadcast, we do not need to open the chat column of each person in the contact to send them the same message. You can save time and energy by sending messages to multiple contacts.
Here are the steps on how to create a list of messages to send via broadcast.
- Log in to your Qontak Omnichannel account.
- Go to Broadcast Menu and select Recipient.
To create a new list click "Create New List" and select "Upload custom Contact".
Fill in the available field. Then, download and fill in the template that has been provided.
Select the file that you want to upload and click "Save".
Pay attention to the rules or formats when you select files.
A pop-up notification will appear if the data you submitted is correct.
If the data you entered is incorrect or has not been filled in, then the system will automatically display a notification in a field such as "This field is required".