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How to Activate Qontak Commerce and Connect to Desty

Article author
Learning Center Mekari
  • Updated

Qontak Commerce allows you to manage sales activities through WhatsApp. To start using Qontak Commerce, you need to activate the Commerce feature first, then continue the onboarding process until you connect Commerce with Desty.

Here are the steps you need to take to activate Qontak Commerce and connect it to Desty.

Important
To use Qontak Commerce, subscribe to the Qontak Commerce add-on. After a successful subscription, the Commerce feature will be activated automatically.

1. Create a New Catalog

  1. Go to Facebook Business Manager in the Catalog section via the following link:
    https://business.facebook.com/latest/settings/product_catalogs.

  2. Click “Create New Catalog”.


     

  3. A pop-up will appear. Click “Continue”.

  4. Then select “Online products”. Enter the catalog name (example: New Catalog), then click “Next”.

  5. Select “Add the Product Later”.

    This process will be done on the Desty Store page.

  6. Once finished, the catalog will be successfully created and will appear as follows:

2. Select Catalog on WABA Account

  1. Go to WhatsApp Account via the following link:
    https://business.facebook.com/latest/settings/whatsapp_account

  2. Scroll until you find the WhatsApp Account tab, then click one of the WhatsApp accounts and select “WhatsApp Manager”.

  3. Click the "Choose Catalog" button.

  4. Choose the catalog name you created previously.

  5. The catalog will then be successfully connected to the WABA account and will appear on the following page.

3. Assign Qontak Business ID as Partner

  1. Go to Menu Settings > Data Sources > Catalogs.
  2. Click the Catalog you have selected as the active catalog in WhatsApp Manager (Step 1).
  3. Click “Assign partner”
  4. Click “Business ID”
  5. Then, enter the Qontak Business ID: 497334871118677, and enable Full Access “Manage everything,” then click “Assign” to continue.
  6. The catalog access has now been successfully shared with Mekari Qontak.
  7. You can see the partner name information “Qontak.com” in the “Partners” tab.

4. Registration Process to Obtain Catalog Permission & Desty Registration 

  1. Log in to your Qontak account, then select the “Commerce” menu.

  2. Then click “Connect WhatsApp Business”.

    Make sure the WhatsApp number you want to use is already connected to your Qontak account.

  3. Then select the WhatsApp account whose catalog you want to activate. On the Account details page, click “Enable catalog”.

  4. After the activation process is complete, the Commerce catalog status will be Enabled and ready to use.

    You can toggle “Visible to your customers” on or off to control catalog visibility to customers.

  5. Then click “Manage catalog”.

  6. You will then be redirected back to the Commerce page. In the next step, you need to set up the store with Desty. Under Store setup, select Sign in to Desty to continue the process.

  7. Next, you will be directed to the Desty page to register your account. To learn more about the registration steps and further Desty Store setup, please read more here.

    Important
    When registering your Desty account, make sure you use a phone number different from the one previously used for your Qontak account.

  8. After completing the registration process, proceed to the binding account process.

5. Binding Account

If you already have a store on Desty, continue to the Binding Account process to connect your Desty store with your Qontak account by following these steps.

  1. Log in to your Qontak account, then select the “Commerce” menu.

  2. Then click “Start now”.

  3. Click “Sign in to Desty” to start the binding account process.

  4. In the pop-up that appears, click “Continue with [store name]”.

  5. Then click “Confirm authentication”.

  6. The store is now successfully connected with Mekari Qontak.

6. Things to Note in Catalog Integration

  1. The Meta Catalog Permission process follows the same service/flow as Product Carousel. Make sure the account used has access to Facebook Business Manager, Ads Account, WhatsApp Business Account (WABA), and other related accounts. Learn more here.

  2. After purchasing the Qontak Commerce subscription add-on, two functions will be available in the WhatsApp Catalog section:

  • Display Catalog: Used to show or hide the catalog from the customer’s Point of View (PoV).

  • Commerce Catalog: Indicates that the catalog can be used for the WhatsApp Commerce – Desty feature. The status will change to Enable when the feature is ready to use. To manage the catalog, click “Commerce Catalog” to be directed to the Commerce sidebar.

  1. The catalog created during the Meta Catalog Permission process is not the catalog that will be used after binding with Desty. After the account is successfully bound with Desty, the system will create a new catalog. The catalog created during the Meta Catalog Permission stage is only needed so that Qontak can gain access to the catalog.

  2. If you do not have a Desty Store account yet, use the phone number of the owner, supervisor, or account responsible person during registration, not the phone number used on Qontak. This is because:
    1. Login to Desty uses OTP, so the number used for registration must be able to receive OTP.
    2. The withdrawal process from the Desty Wallet also requires an OTP sent to the registered number.

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