In Mekari Qontak, you can send marketing messages with a Carousel through the Campaign > WhatsApp menu. Before sending a campaign, make sure you have done the following:
Ensure your WhatsApp number is connected to a Catalog. Learn more.
Make sure you have a Carousel template that has been approved by Meta. Learn more.
Make sure you have prepared the recipient data to whom you want to send the Carousel message in the Campaign > Recipient lists menu.
The Carousel feature with CTA to Catalog has been available on your Mekari Qontak account since August 5, 2026. The Carousel with CTA to External URL will be gradually available starting mid-August 2026. For Mobile Apps updates, make sure you have updated to at least mobile version 1.32+ for both Android and iOS.
A. How to Send a Product Card Carousel Template
You can send bulk WhatsApp messages to your customers using a Carousel template. Unlike regular marketing campaigns, you must select products from the catalog that you want to promote when creating the campaign. Here are the steps.
- Log in to your Mekari Qontak account, then select the Campaign menu.
- Then click the “WhatsApp” tab.
- Next, click “Create campaign”.
On the campaign creation page, complete the following information.
| No. | Section | Description |
| 1 | Campaign name | Enter the campaign name as the identity of the campaign to be created. |
| 2a | Sender |
Select the WhatsApp Business number that will be used to send the campaign. - If the selected Sender has an active Meta catalog, the Message template list will display approved WhatsApp templates, including the Product Card Carousel template. |
| 2b | Rating quality | Displays the quality rating of the selected WhatsApp Business number. |
| 3 | Audience | Select the audience who will receive the campaign. |
| 4a | Message template |
Select the WhatsApp template of type Carousel to be used. The Message template field can only be selected after you choose a Sender. |
| 4b | Template quality | Displays the quality of the selected WhatsApp template. |
| 5 | Content |
Displays the message content from the selected template. If your message contains Variables, you must fill in the variable mappings. Learn more about Message Variables |
| 6a | Products |
Select the products to be displayed on each Carousel card. The number of products selected must match the number of cards you defined when creating the template. The same product cannot be selected on more than one card. The product selection option from the catalog when creating a campaign is only available for templates of the Carousel type. |
| 6b | URL Variable Mapping | If you use a Carousel template with a Dynamic URL, enter the extension URL for each card. The system will combine the extension URL you enter with the Fixed URL in the template to form the destination URL when the recipient clicks the CTA button. |
| 7 | Campaign assignment | Select the name of the division (or assignment) you want to route to when your customer replies to the campaign within 30 days after it is sent. |
| 8 | Sending option |
There are 3 types of sending time options:
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| 9 | WhatsApp balance | Displays the available WhatsApp Business balance for sending the campaign. |
| 10 | Preview | Displays a preview of the Carousel message as it will appear to customers. |
Then click “Send campaign”.
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After the campaign is successfully created, you can view information and a preview of the Product Card Carousel on the Campaign Detail page.
In the Carousel campaign message preview, you can see product information according to the products selected on the Product Card when creating the campaign.
B. Viewing Product Card Carousel Messages in the Inbox (Web and Mobile)
After a campaign using the Product Card Carousel template is successfully sent, the message will appear in the Inbox page on both the web and mobile apps. On the Inbox page, the campaign message will display the message content (Body Message) along with a scrollable list of product images in the order of the cards in the template.
| View on Qontak Web Inbox Page | View on Qontak Mobile Inbox Page |
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Important |
C. Product Card Carousel Message Display on Customer WhatsApp
After the campaign is successfully sent, customers can view product information and interact with each Product Card via the View button.
C.1 Carousel with Action Button Type: Meta Catalog
When customers tap the View button on any Product Card, WhatsApp will display the product detail page taken from the Meta catalog.
- The detail product page provides a Message business button to quote the specific product in the catalog and contact the business via WhatsApp.
- Customers can also select Add to order request to add the product to a purchase request.
- Both activities above will be sent as incoming conversations (inbound messages) that you can see in the conversation room (Inbox) in Qontak.
C.2 Carousel with Action Button Type: Custom URL
When customers tap the View button on any Product Card, WhatsApp will direct them to the External URL you set when creating the campaign. If you choose this option, your customers will not be able to see product details in your WhatsApp catalog.
Please note the following conditions when using the Product Card Carousel template:
| Condition | Description |
| Number of Product Cards | Minimum 2 cards and maximum 10 cards in one template. |
| Product on each card | Each Product Card can only contain one product and cannot use the same product on other cards. |
| Send as recurring campaign | Not supported for Product Card Carousel Templates. |
| Meta Catalog connection is lost when the message is scheduled to be sent to customers, for example from the Send later sending option. | The campaign will fail to send and failure information can be viewed on the Campaign Logs page in the Campaign Detail section. |
| Product is removed from the Meta catalog. | Customers will see information that the product is no longer available when clicking the Campaign CTA to view product details. |