On Mekari Qontak, you can create marketing templates with the Product Card Carousel type to display multiple images of products and/or services you sell in a single marketing message. The marketing message is presented in a carousel format equipped with a View button to access the Product Catalog you registered on Meta, allowing customers to easily see details of each product, including product name, description, and price.
The Carousel feature will be gradually available on your Mekari Qontak account starting end of July 2026. For Mobile Apps updates, make sure you have updated to at least mobile version 1.32+ for Android and iOS.
A. Requirements Before Using the Carousel Feature
Before creating a Product Card Carousel template in Qontak, you must ensure the following requirements are met:
-
Connect your WABA account with the WhatsApp Catalog connection. To connect it, open the menu Integrations > WhatsApp > WhatsApp Account Details > WhatsApp Catalog, then click “Enable catalog”.
a. Click “Enable catalog” to activate “Meta catalog permission.” You must enable this configuration to create Carousel templates and send Carousel messages to your customers.
b. Then, the status will change to Connected.If you do not see this option on your WABA connected to Qontak, you can contact our Support team to assist with integration by the Qontak Team.
Have at least 1 (one) product catalog data on Meta. Catalogs can be managed through the Commerce Manager menu on Meta, which you can access via All tools > Commerce Manager.
Overview of WhatsApp Catalog
Learn how to create a catalog through the complete Meta guide.Connect the catalog you created through the WhatsApp Manager menu.
a. Access WhatsApp Manager via the menu All tools > WhatsApp Manager.
b. Click “Choose a Catalog” to select the catalog you want to use. Learn how to connect a catalog
B. How to Create a Carousel Template
Once all prerequisites are met, you can select the Carousel template type when creating a WhatsApp template in Qontak. See the complete guide on creating WhatsApp templates.
Below is a list of differences between creating a Carousel template and a Marketing Campaign template.
1. Template Setup
On the Template Setup page, there are several adjustments as follows.
- Addition of the “Carousel” option in the template type
If you select an Account, but the selected account (1) is not integrated with WhatsApp Catalog, or (2) there is no active catalog, the Carousel option cannot be selected. The system will display the message: "Carousel is only available with a connected and active Meta catalog."
- The template category is automatically set to Marketing, so the Utility and Authentication options cannot be selected.
2. Content Editing
After proceeding to the Content Editing page, there are several adjustments as follows.
| No. | Feature Name | Explanation |
1 |
Body |
No changes. Used to write the message content that will be sent along with the product list in the catalog. |
| 2 | Number of cards |
Used to determine the number of product cards to be displayed in the carousel. You can select a minimum of 2 up to a maximum of 10 cards. If you want to send messages with a different number of cards but with the same campaign message content, you can create a new template according to the desired number of cards. |
| 3 |
Message preview
|
No changes. Displays a preview of the message format that will be sent to your customers. In the Carousel message preview, you can see the number of placeholder cards according to the “Number of cards” you selected. You do not need to enter sample product images when creating the template. |
- In the Product Card Carousel template, you cannot add a Media Header such as images, videos, or documents. Media on each product card will be displayed automatically based on the products you select from the Meta catalog.
- You cannot add Call-to-Action (Phone number and URL) and Quick Reply buttons. In Carousel, the Action button will automatically use the “View button,” which will direct your customers to the WhatsApp catalog page.
- Coming Soon: The “URL button” option will be available in an upcoming feature update, allowing you to provide external links, for example, to a sales website or marketplace.
3. Viewing Template Details
After successfully creating a carousel template, you can view your Carousel template list on the main Templates page.
To view the template details, you can click the template name or click “Actions” and then select “View details”.
On the template detail page, you can see the Product Card Carousel template information as follows:
Notes:
Template information. In the “Type” section, the template type is displayed as “Carousel”, with the “Category” set as “Marketing”.
Template content. You can see the message preview and the number of cards you selected when creating the template.
Preview. Preview your Carousel template according to the number of cards you selected when creating the template.
Next, you can learn how to send Carousel templates here.