The Campaign menu, or previously called the Broadcast menu, is one of the features on the Chat Panel that allows users to send messages to many people at once. This feature is also commonly known as broadcast messages. The Campaign menu is available to convey information to many recipients at once but still addressed personally. Not only that, the time needed to send messages to many contacts becomes shorter and easier.
Here's a glimpse of the Campaign (Broadcast) menu on Qontak Omnichannel:
Important
Starting from February 11, 2025, the Broadcast feature will be replaced by Campaign.
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Log in to your Qontak Omnichannel account.
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Then, you will see the three Campaign menu features, namely WhatsApp, Recipient lists, and Templates.
No. Features Explanation 1. WhatsApp Setting up Recurring campaign. This feature aims to manage and differentiate the Campaigns that have been created. 2. Recipient lists Contains lists of potential message recipients. 3. Templates To edit and create a reply template for expired messages. -
WhatsApp feature, is a feature for you to combine templates and lists that are suitable for sending Campaign messages and viewing logs of broadcast messages sent. The Campaign feature uses WhatsApp channels consisting of One time campaign (single delivery) and Recurring campaign (periodic delivery).
Important
Because the Recurring Campaign feature is still in BETA testing and is only available to certain Organizations or CIDs, if your company is not included, the Campaigns page displayed will be the old Campaigns page, as shown below, and you can continue creating a Campaign by clicking "New campaign message" as follows. -
In the Recipient Lists feature, you can upload a List by clicking "Create Recipient List" or a list of contacts of your message recipients.
You can upload the List after the campaign message template has been approved.
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Then, to send a Campaign message on WhatsApp, you need to submit a Message Template by clicking "Add new template".
The message template content needs to be submitted to the WhatsApp API for review and processing for at least 1 x 24 hours. For more information on how to create a template, click here.
That is the overview of the Campaign menu on Omnichannel Qontak.