In Mekari Qontak, you can now integrate your Lazada Seller account. This integration allows you to receive and send messages to customers through Qontak. You can perform the Lazada integration automatically via ‘Self Integration’. Here are the steps.

Important
This integration includes:
- Connecting one or more Lazada Indonesia stores to Qontak Omnichannel Inbox via OAuth.
- Receiving and replying to Lazada customer messages through Qontak.
- Authorization is valid for 6 months and needs to be renewed after it expires.

Integration limitations:
- Currently, the integration does not support Lazada stores from countries other than Indonesia.
- The authorization granted is only for chat access (Authorization Only), so the integration can only be used to read and send messages, not to manage the store overall.
- Qontak features that depend on API endpoints not provided by Lazada may not be available through this integration.

To perform Self Integration, you must have a Lazada Open Platform account. Learn more here.

1. Go to the “Settings” menu.
   
2. In the Integrations tab, select Channel integration.
   
3. Then, in the Lazada section, click “Manage”.
   
4. Next, click “Add seller”.
   
5. A pop-up with the following information will appear. Click “Connect” to continue.
   

6. You will then be redirected to the Lazada Openplatform App login page. Enter the Site (store location), Email, and password of your Lazada account, then click “Submit” to continue.
   

7. Your Lazada Seller account is now successfully connected. To resynchronize the data of the store connected to Lazada so the latest information from Lazada can be updated in the Qontak system, you can click “Action”, then select “Sync”.
   
8. The following notification will appear indicating the synchronization process is underway. Please wait a moment until the data is successfully synchronized.
   

This concludes the explanation on how to integrate Lazada with Mekari Qontak.