Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chats that enter the Inbox. In the Inbox menu, you can send chat templates to follow-up messages that have expired and have not been resolved as well as to those that have been resolved.
To send a chat template via mobile, you need to follow these steps:
- Open the Qontak Chat application, enter your email and password for your Qontak account, then press "Login".
- Select one of the messages you want to send a template to.
- Tap the message field, then press "/" on your keyboard. So, a list will automatically appear to select the available templates. Then, select one of the templates you need.
- The template will be automatically written in the message field and you can press the "Send" button to send the message.
Those are the guide on how to send a chat template via your smartphone.