Inbox is an Omnichannel Qontak feature where customer service agents handle all user complaints in the form of chats that enter the Inbox.

To view message room information on mobile, you need to follow these steps:

1. Open the Qontak Chat App on your Smartphone. Enter your registered email address and password for Qontak, then press Login. After a successful login, you can enable notifications and set your status to Online to receive new messages.

2. Select one of the new incoming messages; you can open and reply to new messages received.
   

3. Then, to use features within the message room on mobile, you can tap the top part of the room that displays the sender's name.
   
    

4. Here, you can access the customer's name, platform origin, email and phone number, room description, notes, tags, and assigned Agents.
   
    

   No.	Information Details	Description
   1	Contact info	Displays the main contact information currently interacting, such as the contact's name and WhatsApp number. The Edit button is used to modify the contact information.
   2	Contact ID	Shows the contact identity based on the channel or integration used. This information helps identify contacts connected via a specific channel, for example, WhatsApp Cloud.
   3	Contact Profile	Displays additional profile data of the contact. Administrators can add custom fields or special information related to the contact via the Add button.
   4	Room History	Shows the contact's conversation history in other rooms previously created. If the user does not have access permission, a message will appear stating that room history cannot be viewed.

   

   5	Broadcast History	Displays the history of broadcasts sent to the contact within a certain period.
   6	Room details	Shows conversation room details, such as the name of the integration used, channel, room creation time (Created), last activity (Last Seen), and conversation session status (Session).
   7	Notes	Used to add internal notes related to the contact or conversation. These notes can only be seen by system users and will not be visible to the contact.
   8	Tags	Used to label or categorize contacts or conversations to make them easier to group and search.
   9	Agents	Displays the agents currently handling the conversation. The Assign button can be used to assign or transfer the conversation to a specific agent.

5. When the conversation is finished, you can resolve it by tapping Resolve.
   

6. Next, the system will display an information pop-up. Make sure the conversation is ready to be resolved, then click "Resolve" to proceed.
   

7. A resolved message room will display a banner like the following. For your information, messages that have been resolved cannot be reopened until the customer sends a chat back to you. Or you can send a broadcast first and wait for the customer to reply to that broadcast.
   

That concludes the explanation about Message Room information in Qontak Omnichannel mobile.