How to Integrate Telegram

Article author
Learning Center Mekari
  • Updated

Integration is a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Telegram.

Only users with the Admin role can perform the integration. If you do not have an account with the Admin role, you can contact our support team at

The messages that enter the Telegram channel on Omnichannel are only messages that come through the link, not through the phone number. To integrate the chat panel with Telegram on the Web, you need to follow these steps:

  1. Open your Omnichannel Account. Then, enter your Username and Password. Click the “Login” button to get started.

  2. The following picture is a web view that appears after you click the Channel Integrations menu.

  3. Click the "Add Telegram Channel" button to connect the Telegram account to be integrated.

    On the right side of the Telegram integration form, there are procedures for integrating Telegram and who can use the feature.

    Those who can use the Telegram integration feature are:

    1. Only Admin can integrate Telegram.
    2. Admin, Supervisor, and Agent can use it in Inbox.

    Meanwhile, how to integrate Telegram is as follows:

    1. To create an access token and start the integration, you need to open Telegram.
    2. Find a user with the name @botfather and start chatting with him.
    3. Select the /new bot command to create a new bot to chat with @botfather and follow the instructions to create a new bot.
    4. Once done, you will receive an HTTP API key. Copy and enter it in the Telegram Access Token field.

    You must have an access token to connect to the Telegram bot. Meanwhile, to create a new bot you can see the page "" or you can also use an existing bot.

  4. In the Chat Panel, enter your Telegram token, then click the “Install” button to integrate Telegram.

  5. Once the token is given, the pop-up will automatically display success and if not, the pop-up will display the following error.

  6. Click "Settings" on the Telegram name to view the details of your Telegram information.

  7. You can see detailed Telegram info, but you can not make changes because all fields are disabled.

  8. You can stop integrating with Telegram by clicking the "Disconnect" icon as shown below.

  9. The pop-up notification “Are you sure? Disconnecting this channel will also delete this channel” will automatically appear if you click the “Disconnect” button, then select “Disconnect” if you are sure to disconnect your Telegram account and if not then click the “Cancel” button.